Computer Operations Analyst

Requisition ID : R10159931

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.

Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way.

Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work and we have an insatiable drive to do what others think is impossible.

Our employees are not only part of history, they're making history.

Northrop Grumman’s Space PMO organization is seeking Computer Operations Analysts at its Vandenberg, AFB location. The selected candidates primary focus will be Windows administration support and enclave compliance activities.

Job duties will include :

Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards.

Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and / or modifies system parameters in terms of existing and projected computer capacity and capabilities.

Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input / output requirements, and storage.

• Provide technical support for computers and associated networks.
• Provide client and server hardware or software support.
• Connect clients, servers, and terminals to existing data networks.
• Instruct users in the use of hardware and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Assist InfoSec with DFARS, CMMS compliance responsibilities.
• Possible on call rotation as required.

Specific responsibilities supporting Engineering and Manufacturing Operations :

• Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
• Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
• Setup and configure rack mount workstations.
• Server application support.
• Engineering application support - install, configure, and troubleshoot engineering applications
• Network data port activation and testing.

Plus, other duties as required, including :

• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Provide Windows systems management.
• Provides offnet environment support
• Provides basic network administration
• Perform root cause analysis for complex issues and document technical solutions
• Work with software vendors to support third party applications.
• Provide any technical support above and beyond the Tier1 / 2 support vendors
• Provide on call support for production-impacting incidents, as needed.
• Monitors ticket queues to ensure SLAs are met

Basic Qualifications :

• At Minimum, a Bachelor's Degree with 2 years of relevant experience OR an Associate's Degree with 4 years of relevant experience OR a High School Diploma / GED with 6 years of relevant experience.
• Current CompTIA A+, or Network+, or Security+ certification OR must have the ability to obtain one within 6 months of start date.
• Ability to obtain and maintain a DoD Secret level security clearance if required.
• Experience supporting manufacturing operations, hardware, software, etc.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Experience in Active Directory configuring user and computer accounts
• Strong troubleshooting abilities
• Ability to work after hours and weekends, as needed
• Strong understanding of networking principles (such as the OSI model)
• Ability to lift equipment weighing up to 40 pounds.

Preferred Qualifications :

• CompTIA Network+ or equivalent
• CompTIA Security+ CE or equivalent DOD 8570 IAT level 2 certification
• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6 / 3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Familiarity with DFARS and NIST InfoSec controls.
• Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.
• Experience using ServiceNow in an enterprise environment.
• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
• Customer and detail oriented and possess good decision-making ability.
• Bachelor's degree in relevant discipline.
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
• Ability to work independently; appropriately escalate issues and roadblocks to leadership.
• Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
• Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
• Ability to master unfamiliar information, tasks, and situations quickly and effectively.
• Excellent communication skills, written and verbal.
• Experience with engineering applications.
• Ability to manage multiple priorities and time-sensitive mission critical needs.

Salary Range : $79,300 - $118,900The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and / or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce.