Systems Analyst (Levels I and II)

Job Description

Job Description

Join an Elite IT Team

At eKeeper, we’re looking for more than just technical skills we’re searching for individuals who are passionate about helping others, driven by curiosity, and committed to continuous growth.

As a Systems Analyst, you’ll play a vital role in ensuring our clients receive the highest level of service, with systems that are reliable, efficient, and secure.

In this role, you’ll work with a team that takes pride in building and maintaining systems with superior availability and reliability.

We value creative problem-solving, clear communication, and a client-centered approach. We believe that empathy is key to understanding and resolving client challenges, and we strive to make technology accessible by breaking down complex issues into simple, understandable terms.

Your ability to think critically and act proactively will be essential in resolving any unexpected issues that arise. We’re looking for someone who is not only technically proficient but also dedicated to continuous learning and growth.

You’ll have the opportunity to expand your technical horizons, deepen your expertise, and be part of a team committed to delivering quality work.

At eKeeper, we offer more than just a job we offer a community where your contributions are valued, and your professional development is supported.

Our benefits include 401(k) match, cell phone allowance, and more. If you’re ready to make a meaningful impact in a dynamic and supportive environment, this is the ideal opportunity for you.

Requirements

Qualifications

• Two or more years of hands-on IT Experience
• Experience supporting Windows Server and applications support
• Experience supporting Cisco routers and switches
• Experience supporting NAS and / or SAN technologies
• Excellent critical thinking skills
• Ability to obtain new certifications required for vendor guidelines and keep up with current technology
• Excellent written and verbal communications skills
• Able to travel to client sites as necessary within a sixty (60) mile radius of our office in Yorktown, IN
• Self-driven and self-disciplined with a get it done attitude
• Ability to work well and maintain good working relationships with our customers
• Ability to adapt to changing priorities and complex IT issues with your combination of technical abilities and positive attitude
• Desire to excel in a client-service results-oriented environment
• Ability to work independently and as part of a team
• Ability to manage and complete system projects with minimal downtime.
• Strong sense of ownership for projects and tasks
• Detail-oriented

Responsibilities

• Provide tier 2 / 3 support for cases and serve as an escalation point for other personnel
• Install, configure, and maintain Windows Server operating systems
• Install, configure, and maintain Active Directory, DHCP, DNS, and GPOs
• Install, configure, and maintain Microsoft Exchange and Microsoft Office 365 including hybrid environments
• Install, configure and maintain various Microsoft applications including Hyper-V, SQL Server, MDT, and WSUS
• Install, configure, and maintain various 3rd party applications
• Install, configure, and maintain Cisco and Palo Alto Firewalls, Cisco routers, and switches
• Install, configure, and maintain various WLAN devices including Cisco, Meraki, and Ubiquiti
• Install, configure, and maintain enterprise and redundant networks and systems with a security focus.
• Support and maintain various phone systems
• Support the daily functions and concerns of hundreds of users in dozens of companies across central Indiana
• Support and maintain security including 2FA solutions
• Participate in, plan, lead, and implement projects across a range of systems and technologies
• Create and maintain systems, network, project, and process documentation
• Challenge and enhance your technical proficiency and provide stimulating ideas to our team
• Provide onsite support for our clients as needed
• Participate in an on-call rotation with regular system maintenance
• Other responsibilities as assigned

Benefits

Benefits of Working at eKeeper

This is a full-time salaried position with the following benefits :

• Health insurance including medical, dental, and vision
• 401k with company match
• Paid Time Off
• Company attire
• Community involvement opportunities
• Cell phone allowance
• Free snacks and drinks, including fresh popcorn and coffee, available when in the office
• Bonus pay for certifications up to a year after achieving them.
• Bonus pay for on-call coverage
• Hybrid work environment
• A diverse group of colleagues to work with. Check out our staff profiles on our website.

About Us

Founded in 2004 and based in Yorktown, Indiana, eKeeper is a consulting firm specializing in the design, deployment, and maintenance of today’s information technology systems.

For over 20 years, we’ve provided comprehensive computer, network, and system support services to a diverse range of small, medium, and large businesses throughout Indiana.

At eKeeper, we pride ourselves on holding industry-leading certifications from the most prevalent manufacturers, continuously expanding our expertise to stay at the forefront of technological advancements.

Our commitment to excellence, innovation, and client satisfaction is at the core of everything we do. Guided by our core values, mission, and vision, we strive to build lasting partnerships rooted in trust, reliability, and a shared dedication to your success.