Desktop Support Technician

Beacon Hill is working with one of our top Aerospace and Defense partners to grow their technical support team. In this role you will be the first point of contact and will be responsible for resolving or escalating issues as necessary.

This is an immediate need and will move quickly so apply today to be in touch with a member of our team!

Required Experience

• 1-2 years in a desktop / helpdesk role - You will be first point of contact
• Experience supporting the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services
• Solid understanding of the Windows Operating System and computer hardware

Responsibilities

• Fields incoming requests and incidents to resolve technical issues through the ticketing system.
• Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates
• Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessories
• Responsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local / network printers, and any industry software

Desired Skills and Experience

Required Technical Skills

1-2 years in a desktop / helpdesk role - You will be first point of contact

Experience supporting the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services

Solid understanding of the Windows Operating System and computer hardware

Responsibilities

Fields incoming requests and incidents to resolve technical issues through the ticketing system.

Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates

Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessories

Responsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local / network printers, and any industry software

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services.

Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future™