Service Advisor

Fields Mercedes Benz of Lakeland is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency.

We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

As a Service Advisor, you will own our customer’s experience in the service lane.

You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

Oversee flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms;

climb or balance; and talk or hear.

• The employee frequently is required to stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and / or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, and depth perception.

Work Environment : While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.

The noise level in the work environment is usually moderate.