Operations - Chief of Staff

Location : On site at location listed in job posting.

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At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things.

We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.

Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary :

The primary role of this position is supporting the Director of Operations and the senior team to ensure that the organization’s goals and objectives are achieved.

The COS is the behind-the-scenes leader, the crucial torchbearer guiding the organization’s day-to-day rhythm. They demonstrate every day, a blend of sharp leadership and keen problem-solving skills, and they navigate the organization’s complexity with precision to achieve the broader objectives.

• This role serves as the primary air traffic controller for all activity within Operations; as the senior integrator, connecting workstreams and people that would otherwise remain siloed;
• provides critical communication linking the leadership team and the broader organization; recognized as the honest broker and truth teller especially when the DOO needs a wide-ranging view without concerns for politics;

and most importantly, serves as a confidante, trusted advisor and sounding board without an organizational agenda. This individual is viewed as a strong leader with critical thinking skills and the ability to communicate with all levels of the Bank.

Candidate must possess strong communication, leadership, problem-solving and time management skills.

Essential Duties and Responsibilities :

Steers strategic business initiatives from genesis to fruition.

Leads effort to transform vision / ideas into reality and monitor their progress.

Guides senior leaders with expert advice to enhance overall team efficiency.

Keeps meetings focused; planning and coordinating them effectively.

Demands structure, processes and defines tools to achieve efficiencies across the organization.

Sets key performance indicators to measure and improve team performance.

Pinpoints and addresses core issues within business processes.

Completes special projects and initiatives with skillful oversight and support.

Evaluates risk factors when making critical business recommendation.

Identifies areas of improvement across the organization and makes actionable recommendations.

Leads multiple staff functions that provide horizontal support across all of Operations to achieve consistency and standardization.

Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.

Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.

Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company’s policies and applicable laws.

Education and / or Work Experience Requirements :

Bachelor’s Degree required; Masters Degree preferred or combination of education and work experience.

Minimum of 8-10 years of industry experience required; 10+ years preferred

Must have minimum of 8-10 years of personnel management / leadership experience

Must have 8-10 years of financial services experience

Physical Requirements :

Must be able to travel domestically as required for site visits, etc.

Hours : Monday - Friday

Monday - Friday

8 : 00 AM - 5 : 00 PM

About Us :

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights :

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits

Corporate Diversity Commitment :

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.

We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)PDN-9d236456-5ce8-4a05-b2c5-df52af8a577a