Job Description :
Pay Range : $32hr - $39hr
- The main function of a Support Engineer is to provide technical assistance to computer system users.
- Responsible for the customer support experience with Microsoft.
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming).
- Identify cases that require escalation (either technically or strategically).
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching and mentoring.
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Required :
- Experience with one plus Big Data or Analytics Products and Services.
- Azure Data Factory and Azure Data warehouse / Azure Synapse.
- Hadoop, Spark, Hive, Azure HDInsight, Azure Data bricks.
- Azure Cosmos DB, NoSQL Services, MongoDB.
- Data Lake and Delta Lake.
- Cloud Streaming technologies.
- Open Source Ecosystem (Linux, Apache, etc.).
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.
T. consulting, customer or technical support or consulting or end-user support.
- Experience in one or more of these areas desirable.
- Programming and debugging experience.
- Developer Experience : Python / Scala / R.
- Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services.
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
- Ability to distill, prioritize and act on feedback from a variety of sources.
- BE / BTech Degree.
Technical Support Engineer - Endpoint Manager
Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you! The Ivanti Technical Support Engineer plays a crucial role in providing exceptional technical support to our customers and partners. Collaborate with fellow Technical Support Engineers to address challenging and int...
Senior/ Principal Technical Support Engineer - Heroku
Do you get a serious kick out of supervising down hard-to-pinpoint issues and solving customer problems? If so, we’d like to talk to you about joining our technical support team at Heroku. Prior experience in collaborating with cross-functional teams like Product and Engineering, and being the custo...
Integration Support Engineer
We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale cust...
Desktop Support Engineer
Join Our Team as a Desktop Support Engineer!. Are you passionate about technology and providing exceptional customer service? Do you thrive in dynamic, fast-paced environments? If so, we have an exciting opportunity for you to join our team as a Desktop Support Engineer in Bothell, WA!. Responsible ...
Support Engineer 3
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems. A 4-year technical degree ...
Technical Support Engineer
Provide technical support and assistance to customers via phone, email, or ticketing system. Participate in continuous improvement initiatives to enhance technical support processes and customer satisfaction. Strong understanding of technical support principles and best practices. Proven track recor...
Technical Support Engineer APM & Java (Remote PST/MST Time Zones)
Technical Support Engineer Req ID FY|COS|#7 Location(s) Phoenix, Arizona, USA; Portland, Oregon, USA; Reno, Nevada, USA; Renton, Washington, USA; Seattle, Washington, USA; Vancouver, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity As a New Relic Suppo...
CE Facility Support Engineer - Electrical 3
CE Facility Support Engineer - Electrical 3. CE Facility Support Engineer - Electrical 3. Support electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller ones. Founded in 1998 on the idea that industry leaders needed a professional se...
Cloud Support Engineer I - Swing (West Coast)
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. The Cloud Support Engineer will perform tasks such as:. Document incident fixes and make recommendations to engineering team for system improvements for consideration in future rele...
Business Intelligence Engineer, AWS Support
We are looking for a passionate Business Intelligence Engineer to join a growing BI team in the AWS Support Commercial Product organization to help inform the direction of AWS Support and Amazon Managed Services through data, at scale. The AWS Premium Support product team manages the strategy for AW...