Agency Relations Coordinator

Job Description

Job Description

POSITION : Agency Relations Coordinator

SUPERVISOR : Agency Relations Manager

STATUS : Hourly / Non-Exempt

PAY RANGE : $19.00 - $23.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs;

energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.

Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County.

Our core values include : Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity.

Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The position of Agency Relations Coordinator provides customer service support to prospective and participating agencies.

The position will also assist with the evaluation, enrollment, orientation and monitoring of existing and new agencies. They will also provide guidelines to agencies regarding the storage and distribution of food, record-keeping practices, and maintenance of standards.

The Agency Relations Coordinator physically monitors prospective and participating agencies and provides technical assistance according to established guidelines.

They are responsible for coordinating food deliveries on a weekly basis with agencies, IOC, and the Operations team. They will also collaborate with internal Food Bank departments to find solutions to the logistical challenges of perishables, TEFAP, and other programs.

WHAT YOU’LL DO

Agency Enrollment, Coordination, and Compliance : Enroll qualified partner agencies in Food Bank delivery programs. Coordinates delivery schedules with agencies, IOC, and the Operations department.

Provides program and Food Bank orientations to new and existing agencies. Travel to various sites throughout Los Angeles County to monitor prospective and participating agencies.

Responsible for receiving and maintaining current agency insurance policies and food safety certificates. Facilitates the creation and distribution of Agency ID cards, coordinating with other departments.

Collaboration, Reporting, and Administrative Support : Collaborates with Operations to measure and analyze key performance indicators regarding on-time deliveries to agency partners.

Assists with preparing program reports.

Assists / attends departmental activities such as new agency orientations, Annual All-Agencies Conference, and other meetings as directed by the manager.

Assists in database maintenance, data entry, and other administrative functions. Performs other duties as assigned by the manager.

Technical Assistance, Training, and Customer Service : Provides in-house and on-site technical assistance to prospective and participating agencies, including storage and distribution of food received from the Food Bank.

Proper maintenance of food distribution and food recipient records. Adherence to food recipient qualifying requirements as per federal, state, and Food Bank guidelines.

Provides customer service to agencies regarding food pick-ups, deliveries, ordering, reports, and conflict resolution. Training of the Agency Express program.

System Management and General Operations : Maintain a comprehensive understanding of the ordering system to assist agencies and departments with troubleshooting orders.

Stay updated on system functionalities and procedural changes. Works effectively with other staff members at all levels of responsibility within the Food Bank.

Must be able to work Monday Friday from 8 : 30 am - 5 : 00 pm and occasionally on weekends or evenings.

QUALIFICATIONS

2+ years of experience in customer service, or a related field.

Associate’s degree and / or vocational training is desirable

Bilingual English / Spanish is highly desired.

Computer literate (Microsoft Office emphasis on Excel).

Ability to work cohesively as a team as well as work independently, demonstrating a service-first ethic.

Great interpersonal, written and oral communication, and customer service skills

Ability to compose and / or edit business correspondence, ensuring well-prepared memos and documents convey accurate meaning prior to distribution.

Well-organized and detail-oriented, highly adaptable, and able to maintain challenging projects.

Excellent interpersonal communication skills with strong relationship-building skills.

Must be proficient in a variety of computer software applications in word processing, spreadsheets, databases, and presentation or online platforms.

Highly adaptable, flexible, and attentive to details.

Tactful, empathetic, and able to maintain confidentiality.

Desire to work in non-profit or social service settings is highly preferred

May be scheduled to work weekends, nights, or be on-call as a regular part of the job.

Valid CA Driver’s License and access to a reliable and insured vehicle. Required to travel within Los Angeles County. May be scheduled to work at either facility in Vernon, CA, or the City of Industry, CA

Passion for the Food Bank’s mission and commitment to the seven values of the organization : respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.

BENEFITS

We offer a comprehensive benefits package :

Medical : Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

Dental : Employee HMO coverage available at no cost

Vision : Comprehensive vision insurance with generous allowances for examinations and material costs

Flexible Spending Accounts

Employer-paid Life Insurance and Long-Term Disability

Optional Long-Term Care Insurance

403(b) retirement savings plan with employer match

Employee Assistance Program (EAP) with expanded Mental Health

Employee recognition programs

Growth & career development support for professional certifications and additional training resources

Vacation : Two weeks annually for the first three years

Holiday : Nine paid holidays; eligible upon date of hire

Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder;

all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world.

We strongly encourage people from underrepresented groups to apply.