As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. and as a Training Specialist, should develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
Culture
At The Next Innings, we're more than just an upskilling platform. We're a beacon of empowerment, guiding individuals and businesses towards their brightest futures.
With our cutting-edge AI technology and personalized approach, we've spent over 8 years illuminating paths to success for over 100 businesses.
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance.
Join us as we embark on this inspiring journey of growth and fulfillment together.
Responsibilities
Key Responsibilities :
Help Desk Management :
- Manage the daily operations of our help desk.
- Develop and implement procedures for effective help desk management.
- Escalate complex issues to the appropriate team members.
- Maintain clear and accurate documentation of all interactions.
Training & Development :
- Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
- Tailor training content to meet the specific needs and learning styles of our diverse participants.
- Evaluate the effectiveness of training programs and make improvements as needed.
Key Qualifications :
- Minimum 2 years of experience in a help desk or technical support role.
- Experience working in the technology sector is preferred.
- Excellent communication, interpersonal, and presentation skills.
- Ability to develop and deliver engaging and informative training sessions.
- Strong analytical and problem-solving skills.
- A passion for empowering women and supporting their career development.
- Ability to work independently and as part of a team.
Must be fluent in English and comfortable working in a fast-paced environment
Requirements
Are you a diversity(woman) candidate?
Are you ready to relocate to Bangalore, Karnataka, India?
Are you ready to visit office in HSR Layout, Bangalore twice a week?
Do you have Minimum 2 years of experience in Help desk Management?
Any Graduate
English
Knowledge in : Technology
Knowledge in : Trainer
Knowledge in : Problem Solving
Knowledge in : Analytical
Knowledge in : Presentation Skills
Knowledge in : Communication
Requisition #clvp8pcys3lqp0pp5merl4yuy
Help Desk Manager & Training Specialist - (Relocation to India) - Virtual/Remote
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Training Specialist, should develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry. From Canada to the US and India, we're dedicated to nurtu...
Remote QA Help Desk Analyst
A company is looking for a Remote Quality Assurance / Help Desk Analyst. Key Responsibilities:Implement and enhance quality control methodologies for compliance with standardsAnalyze business and functional documents, define project scope, and set up test environmentsPrepare documentation, resolve a...
Salesforce Developer(Relocation to India) - Virtual/Remote
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance. Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring r...
Training Manager Remote
Key Responsibilities:Manage all operations related to training and employee developmentDesign and implement training planSupervise employees including selecting or recommending selection, training, assigning and evaluating work, and counseling employeesRequired Qualifications:Master's degree in adul...
Mainframe - Team Lead (Relocation to India) - Virtual/Remote
You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! . From Canada to the US and India, we're dedicated to nurturing careers, igniting ...
Automotive Sales Manager - Open to Relocation
The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing, and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales tea...
Automotive Sales Manager - Open to Relocation
The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing, and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales tea...
Sales Manager in Training (100% Remote)
This position relies on outstanding people skills and the desire to uphold our mission to protect every child and serve all working people. This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Weekly...
Online Training Specialist - Remote
Thisprovides the chance to work without a boss with the flexibility towork remotely from home or while traveling. Providingtime to mentor and instruct others. Apply only if you agree to receivingfree information via email phone and text messages to the email andnumber provided regardingpost. Work re...
Remote Manager in Training- CS/Sales
Are you an experienced and motivated individual looking to elevate your career in customer service and sales management? Look no further! We are currently seeking a dynamic Manager to join our remote team and be a driving force in our success. Health Insurance Reimbursement Plan: Your well-being mat...