Position description :
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.
In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers.
This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership.
Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.
Since you will be working from a home office, we will provide you with a company cell phone and laptop.
Training :
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor.
Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation.
In addition, you will have the opportunity to see Reynolds’ solutions in action’ by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements :
- Bachelor's degree or equivalent experience
- Ability to travel 80% of the time
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits :
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including :
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Working remotely with a company cell phone and laptop
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Entry Level Traveling Customer Trainer
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynol...
Customer Service Representative- Entry Level
Our event fundraising firm is looking for a dedicated and enthusiastic Entry-Level Customer Service Representative to join our dynamic team. As an Entry-Level Customer Service Representative, you will play a crucial role in ensuring a positive experience for our donors and event participants. Work c...
Entry Level Customer Service Representative
The entry level Customer Service Representative's role is to execute tactical objectives, fulfilling our commitment to superior customer care and a positive customer experience. We aim to connect you with supportive resources to supplement your skills and attain your dream career! An entry level...
Entry Level Customer Service – Work From Home
The company provides its clients with value and unbeatable customer service with complete transparency and integrity. We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Customer servic...
Customer Service Representative- Entry Level
Our event fundraising firm is looking for a dedicated and enthusiastic Entry-Level Customer Service Representative to join our dynamic team. Position Overview: As an Entry-Level Customer Service Representative, you will play a crucial role in ensuring a positive experience for our donors and event p...
Entry Level Customer Service
The company provides its clients with value and unbeatable customer service with complete transparency and integrity. We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Customer servic...
Technical Customer Care Representative I (Entry-Level)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Entry-Level Customer Service
The Customer Service role is similar to Entry Level Customer Service, Call Center Representative, Customer Service Representative and Customer Support Representative roles. Entry-Level Customer ServiceJob Description:. If so, please consider joining our customer service team. Our Career Development ...
Entry Level Customer Service – Remote
The company provides its clients with value and unbeatable customer service with complete transparency and integrity. We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Customer servic...
Customer Service - Immediate Hire – Full Time Entry Level Positions
As an entry-level position, no past experience is required. We are seeking enthusiastic, dynamic, and charismatic team players ready to grow in the fields of marketing, customer service, fundraising, and sales. Key Responsibilities: Engage with customers and clients to promote products and services....