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Customer Success Account Manager

VirtualVocations
Whittier, California, United States
Full-time

A company is looking for a Customer Success Account Manager (CSAM) to act as a delivery leader and strategic partner to customers.

Key ResponsibilitiesBuild and maintain relationships with key customer stakeholders to ensure successful solution deliveryLead strategic execution of customer programs and manage stakeholder expectations to achieve agreed-upon outcomesIdentify opportunities for growth and optimize usage of IntelePeer offerings to drive customer successRequired QualificationsBachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field4+ years of experience in customer success, solution delivery, or customer-facing consultingExperience with AI platforms and IVA delivery5+ years of relevant work experience within the customer industry is preferredProject Management certification is preferred

8 hours ago
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