Supervisor Housekeeping

Job Description

We are Invited.

At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds.

Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life.

So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives.

The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

The primary accountability for the Supervisor of Housekeeping is to ensure housekeeping staff is trained on all standards established to maintain and service the club operations property as directed.

He / She is responsible for maintaining and ensuring the highest level of facility maintenance and cleanliness of the club and resort hotel rooms.

Job Duties

• Leading the daily operations of the housekeeping department and providing support to the Room Attendants and House Attendants.
• Assist with training and hiring of new team members.
• Collaborate with the Maintenance department with any room and property deficiencies.
• Maintain close working relationship with other departments especially Front Office, Food & Beverage and Facilities.
• Inspect rooms and provide ongoing feedback to the team.
• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
• Ensure the correct handling of lost guest property in accordance with Invited Clubs procedures.
• Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any / all reports.
• Provide leadership that inspires and engages the team to do their best every day.
• Ensuring all guest comments and complaints are acted upon promptly.
• Assist the team to ensure that all goals are met on a daily basis.
• Assist with scheduling of staff.
• Ensure room standards are maintained.
• Create action plans and update departmental progress-based guest and employee feedback.
• Help to prepare work schedules to ensure all jobs are covered in assigned areas.
• Other duties as assigned by Housekeeping Manager, Assistant General Manager and General Manager.

Knowledge, Skills and Abilities

• Empathetic leader with the ability to work with and inspire a diverse team.
• Service focused.
• Previous experience in housekeeping leadership a strong preference.
• Ability to lead by example.
• Flexible schedule including working on weekends or evenings.
• Strong communication skills.
• Detail oriented with the ability to work well under pressure.

Attendance Requirements for this position :

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines for the position, including weekends and / or holidays.

Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions;

therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

About You

• 2 years in the general housekeeping preferred
• High school diploma or equivalent preferred

Have more questions? Check out ourInvited Jobswebsite to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.

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Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements.

Other duties not listed here may be assigned as necessary.