Network Administrator I

Description

• Oversees the effective performance of network administration duties.
• Grants network rights to users. Manages user network and e-mail accounts. Adds and deletes user accounts.
• Maintains file servers. Backs-up software, monitors account space and system usage, and upgrades software as necessary.
• Configures software for network installation and companywide implementation. Installs and maintains network and user software.
• Evaluates, tests, and recommends new software and network system updates.
• Ensures that effective security systems are in place to protect network data.
• Ensures that appropriate safeguards are in place to detect computer viruses. Scans network software as needed to detect viruses.
• Ensures Credit Union compliance with software licensing agreements.
• Performs timely and effective user support services, including assisting users in accessing network resources. Provides phone, e-mail, and in-person support to end users.

Identifies opportunities to improve user satisfaction and maintains supportive relationships to ensure that needs are met.

• Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action.
• Provides training for end users on installed and network software. Maintains current logs of all PC's, printers and versions of software installed.
• Takes work orders and coordinates with programmers (if necessary) to assist users with more complex problems.
• Repairs or replaces dysfunctional computer parts.
• Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.
• Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values.

Qualifications

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Team Player - Works well as a member of a group

Education

Bachelors of Computer Science (required)

Experience

Microsoft 365 Admin Expert Certification required. (required)

0 - 3 years : Experience with PC hardware and software configuration and network support functions (required)

Skills

• Problem Solving (preferred)
• Attention to Detail (required)
• Customer Service (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)