About the Role
We are currently seeking a highly motivated Front Desk receptionist who is fluent in Cantonese and / or Mandarin to assist with daily operations in our imaging center.
This role will report to the Site Administrator and will allow us to meet the needs of our patients. What You’ll Do :
- Greet people entering the office, answering questions, providing directions and
- instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to
- the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone / email.
- Maintain the reception area, keeping it clean and free of clutter.
- Submit treatment authorization requests.
- Maintain office security by following safety procedures and controlling access via the
- reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace
- environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to
- patient / physician / pharmacy calls.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing
- and faxing.
- Other duties as required
Qualifications :
- BILINGUAL FLUENT IN MANDARIN
- 1 year of Front Desk experience at an outpatient primary care or specialty clinic
You’re great for the role if :
- 1+ years of Front Desk experience of a radiology or imaging center
- Prior clerical experience in radiology center(s)
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