Job Description
Job Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.
This is a great opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities :
- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
- Maintain a high level of professionalism and empathy while interacting with customers
- Have at least 2 years’ professional experience in Customer Service / Call Center environment.
- Must be able to handle all outbound and inbound calls for the Call Center.
- Must be fluent in English, read, write and converse in English.
- Must have both oral and written communication skills.
- Must have experience answering the phone proficiently and professionally.
- Must be able to respond to client’s inquiries.
- Must be able to follow up on customer calls.
- Must be able to identify and escalate priority issues.
- Must have Microsoft and Adobe experience.
- Must be able to pass a background check / government clearance.
- Must have maximum experience in a high-volume call center environment.
- Must have a high school diploma or higher.
- Must have minimal experience in skip trace.
- Perform data entry tasks to update customer information in the system
- Analyze customer situations to determine the best course of action and provide appropriate solutions
- Follow phone etiquette guidelines to ensure positive customer interactions
Experience :
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical terminology and medical office procedures is a plus
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills
- Ability to analyze customer situations and provide effective solutions
This is a Full-time in person position Monday through Friday
from 8 : 30 5 : 00 PM EST except for Federal holidays.
Join our team as a Call Center Representative and make a difference in the lives of our customers.
Apply today!
Job Types : Full-time, Contract
Pay : $18.01 - $20.00 per hour
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule :
- 8 hour shift
- Monday to Friday
Work Location : Silver Spring, MD
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