Call Center Representative

Clark Creative Solutions
Silver Spring, MD, US
$18,01-$20 an hour
Full-time

Job Description

Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

This is a great opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities :

  • Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
  • Maintain a high level of professionalism and empathy while interacting with customers
  • Have at least 2 years’ professional experience in Customer Service / Call Center environment.
  • Must be able to handle all outbound and inbound calls for the Call Center.
  • Must be fluent in English, read, write and converse in English.
  • Must have both oral and written communication skills.
  • Must have experience answering the phone proficiently and professionally.
  • Must be able to respond to client’s inquiries.
  • Must be able to follow up on customer calls.
  • Must be able to identify and escalate priority issues.
  • Must have Microsoft and Adobe experience.
  • Must be able to pass a background check / government clearance.
  • Must have maximum experience in a high-volume call center environment.
  • Must have a high school diploma or higher.
  • Must have minimal experience in skip trace.
  • Perform data entry tasks to update customer information in the system
  • Analyze customer situations to determine the best course of action and provide appropriate solutions
  • Follow phone etiquette guidelines to ensure positive customer interactions

Experience :

  • Previous experience in a call center or customer service role is preferred
  • Familiarity with medical terminology and medical office procedures is a plus
  • Strong data entry skills with attention to detail
  • Excellent verbal and written communication skills
  • Ability to analyze customer situations and provide effective solutions

This is a Full-time in person position Monday through Friday

from 8 : 30 5 : 00 PM EST except for Federal holidays.

Join our team as a Call Center Representative and make a difference in the lives of our customers.

Apply today!

Job Types : Full-time, Contract

Pay : $18.01 - $20.00 per hour

Benefits :

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule :

  • 8 hour shift
  • Monday to Friday

Work Location : Silver Spring, MD

Powered by JazzHR

3kAjLaszBV

30+ days ago
Related jobs
Promoted
VirtualVocations
Darnestown, Maryland

A company is looking for a High Volume Call Center Representative (Fraud) to investigate potential credit card fraud cases. ...

Promoted
Horizon Surgical Group Inc
Germantown, Maryland

Ability to handle a “call center” environment: work quickly and multi-task. If established patient, obtains reason for call. Route call if necessary to other departments. If patient is calling to schedule an appointment:. ...

Promoted
Clark Creative Solutions
Silver Spring, Maryland

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. Must be able to handle all outbound and inbound calls f...

Promoted
Brightkey, Inc
Annapolis Junction, Maryland

Call Center Representative dedicated to making a difference! In this role, you will be the first point of contact for our customers, which include a diverse range of non-profit, professional, and service organizations. As a Call Center Representative, you will be an integral part of a team that prov...

Children’s National
Silver Spring, Maryland

Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. Call Center Representative (PRN - As Needed)-(2400026P). Work with insurance companies to verify insurance e...

Beacon Resources
Bethesda, Maryland

The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations. The Customer Service Representative must meet or exceed service and operational goals...

D Aceto Services LLC
Rockville, Maryland

D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. ...

BrightKey, Inc
Annapolis Junction, Maryland

BONUS: we offer a $1,000 completion bonus after completing your first year of employment with BrightKey! Key Responsibilities of the Call Center Representative: Answer incoming calls and respond to emails in a timely and professional manner. BrightKey is growing and we are looking for you to join a ...

Movado Group
Remote, Maryland
Remote

The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team...

Addison Group
Bethesda, Maryland

The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations. The Customer Service Representative must meet or exceed service and operational goals...