Complex General Manager

Job Description

Job Description

Complex General ManagerPhiladelphia, PA

Wurzak Hotel Group is seeking a dynamic and results-driven Complex General Manager to lead our exceptional team and oversee the operations of our gorgeous properties, Hilton & Homewood Suites Philadelphia City Avenue.

With 35,000 square feet of flexible meeting space and a combined 329 guest rooms, this multi property opportunity is tremendous for the right candidate.

The ideal candidate will bring a passion for hospitality, a commitment to excellence, strong leadership skills, and a proven track record of successful hotel management.

As the Complex General Manager, you will be responsible for ensuring the overall guest satisfaction, driving revenue growth, elevating the employee experience, and maintaining high operational standards.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you.

Learn more below and become part of a team that is shaping the future of hospitality!

Our Employer Brand :

We Are Wurzak : Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed.

It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page!

Our Perks :

• Highly Competitive Salary
• Culture of Excellence
• Paid Time Off
• Hotel Discounts
• Complimentary parking & cafe
• 401K Generous Match
• Career Development
• Peer-to-Peer Recognition
• Quarterly & Annual Awards
• Inclusive work environment
• Medical, Dental, Vision, Supplemental Insurance

Position Summary

The Complex General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Responsibilities :

• Strategic Leadership :
• Develop and execute a strategic plan for the hotel that aligns with the company's vision and goals.
• Lead and inspire a diverse team to achieve operational excellence and exceed guest expectations.
• Guest Experience :
• Foster a culture of exceptional customer service to create memorable experiences for guests.
• Regularly review and analyze guest feedback to identify areas for improvement and implement corrective measures.
• Financial Management :
• Drive revenue growth through effective sales and marketing strategies.
• Monitor financial performance, prepare budgets, and implement cost control measures to maximize profitability.
• Operational Excellence :
• Oversee day-to-day hotel operations, ensuring all departments work seamlessly together.
• Implement and maintain high standards of cleanliness, safety, and efficiency throughout the hotel.
• Team Development :
• Recruit, train, and develop a high-performing team.
• Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
• Sales and Marketing :
• Develop and execute sales and marketing plans to attract new guests and retain existing ones.
• Collaborate with the sales team to drive group bookings and corporate partnerships.
• Community Engagement :
• Act as a brand ambassador for the hotel within the local community.
• Establish and maintain positive relationships with local businesses, organizations, and government authorities.

Qualifications :

• Bachelor's degree in Hospitality Management or a related field preferred
• Muti-property oversight & Hilton experience preferred
• Proven experience in hotel management, with a track record of success in a leadership role.
• Strong understanding of hotel operations, guest services, and financial management.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse teams.
• Proficient in property management software and Microsoft Office Suite.
• Knowledge of industry trends and a commitment to delivering exceptional guest experiences.

About Wurzak Hotel Group

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction.

Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive.

We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply :

Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.