Our Client, a Retail pharmacy company, is looking for a Customer Service Consultant for Remote location.
Responsibilities :
- As a Customer Service consultant, you will work directly with our patients / members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call.
- In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation.
- This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs.
- Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
- We have a new and exciting opportunity working on for Client Everyone values good health. Our new Weight Management program provides a solution for members who are focusing on improving their health by tailoring a program around lifestyle and behavior change support.
- As a Customer Service consultant, you will work directly with our patients / members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call.
In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation.
This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs.
Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
- This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.
- Performance is monitored and measured in accordance to established production goals
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