Human-Centered Design and User Researcher

Job Family : Design & Production

Design & Production

Travel Required : Up to 25%

Up to 25%

Clearance Required :

Ability to Obtain Secret

What You Will Do :

Our Defense and Security Human Centered Design (HCD) team is looking for a dynamic and creative user experience (UX) professional who can bridge the gap between engineers and users to create business value for a defense client.

The Human Centered Design and User Researcher will evaluate the Army’s current logistics, finance, and acquisition community enterprise systems user population and user experiences to understand user affinities, user experience complexity, and user requirements.

The HCD team and Human-Centered Design and User Researcher will collaborate with Organizational Change Management, strategic communications, design and development, testing and training support systems teams to design an intuitive user experience across multiple business areas from entry level users to executive level.

As the development activities evolve, candidates are expected to take ownership within product teams, leading workshops, conducting research, and collaborating across different areas.

The Human-Centered Design and User Researcher role may involve a shift in focus, including increased involvement in training and testing development.

Responsibilities :

• Lead participatory design activities (e.g., workshops, card sorting) to understand user needs.
• Derive actionable insights by leading user research activities and translating insights into prototypes.
• Conduct, design, and analyze user experience research and usability testing results, incorporating findings into the product.
• Contribute to human-centered design solutions by considering market analysis, customer feedback, and usability findings.
• Demonstrate facilitation, brainstorming, and collaboration skills.

What You Will Need :

• US Citizenship and the ability to obtain an interim SECRET and maintain a SECRET federal clearance
• Bachelor's degree
• FOUR (4) plus years of prior relevant experience
• Basic proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
• Ability to travel
• Ability to work onsite in a Guidehouse Office or Client Office

What Would Be Nice To Have :

• An ACTIVE and CURRENT SECRET federal security clearance; or higher
• Bachelor's degree in human centric design, UX design, service design, instructional design or related discipline
• Preference will be given to candidates within reasonable driving distance of a Guidehouse Office or Client Office location
• Preference given to work experience supporting Federal and or DoD clients
• Demonstrated familiarity with Scaled Agile Framework (SAFe ) and Agile Scrum methodologies
• One or more certifications in UI, UX, or CX
• Nielsen Norman certification(s)
• Demonstrated familiarity with Section 508 Compliance

The annual salary range for this position is $75,800.00-$113,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend