Chief Operating Officer

Description

The firm of S. Renée Narloch & Associates is conducting a nationwide search for candidates.

For questions please contact Ms. S. Renée Narloch 850.391.0000

For more information on this position please go to :

To apply for this position please submit application at :

The Chief Operating Officer assists the President and CEO in advancing the mission of Opportunity Home San Antonio. This position provides leadership in developing and implementing Opportunity Home’s housing and resident engagement goals, policies, and strategic initiatives.

The chief operating officer oversees the administration of the organization’s public housing, assisted housing programs, operations support, resident initiatives, and security.

The Chief Operating Officer will report to the President / CEO, supervise approximately 400 staff, and provide oversight for a budget of approximately $200 million.

Examples of Duties

Essential Duties + Responsibilities :

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

• Lead, direct, and provide oversight of Opportunity Home’s core housing operations, including the Housing Choice Voucher Program and Special Programs, Public Housing, Operations Support, Security, and Community and Resident Initiatives.
• Establish strategic and operational goals, cross-departmental projects and objectives in support of the organization’s mission, priorities, and strategic initiatives.
• Anticipate business, financial, funding, and regulatory changes and trends in order to ensure the organization plans accordingly.
• Make sound decisions on resource allocations to ensure the financial integrity and viability of the organization’s budget.
• Maintain strong positive relationships with state and federal agencies, community partners, and stakeholders.
• Communicate with members of Congress, federal, state, and local governmental officials, resident organizations, community organizations, business firms, and news media regarding organization matters.
• Assist in leading, supporting, and formulating the organization’s future direction and support tactical initiatives.
• Advocates for and drives decision-making and discussion that helps create medium-term and long-term organizational improvement.
• Reviews key strategic priorities and helps translate them into strategic plans, strategic goals, and operational objectives.
• Understands and reports project performance against goals and helps the organization take corrective action when necessary.
• Motivates and leads a high-performing management team; attracts, recruits, and retains required members of the senior team not currently in place;

and, provides mentoring as a cornerstone to the management career development program.

• Fosters a success-oriented, accountable environment within the organization.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and / or maintain certification as a TIC organization.
• Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion.
• Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance.

Learn the distinct and different roles to include : Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users.

Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Other duties as assigned.
• Lead, motivate, engage, and retain employees by :
• Setting goals for performance and deadlines that comply and conform with the organization’s plans and vision.
• Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching
• Ensuring alignment across various procedures. Department Oversight : Assisted Housing Programs
• Oversee the direction and coordination of the activities of the Assisted Housing Programs Department (approximately 13,000 vouchers), including the Housing Choice Voucher Program, Moderate Rehabilitation Program, and other Special Programs,, as well as the Inspections unit. Public Housing
• Oversee the formulation, development, direction, administration and management of the activities of the Public Housing portfolio (approximately 6,000 units).

Responsibilities include admissions and occupancy, maintenance activities, execution of the annual capital improvement budget, and grants administration and monitoring. Resident Engagement

• Oversee the Resident Engagement department in their performance of consultative and technical work in the planning, development, and implementation of the organization’s community economic development programs, designed to integrate Opportunity Home’s housing, economic and social development goals. Security
• Oversee the Security department with responsibility for maintaining a safe and secure environment for clients and employees, managing security operations and security Chief Operating Officer Job Description Revised February 2024 2 personnel, coordinating with local law enforcement agencies and neighborhood groups to enhance safety and security at Opportunity Home’s housing communities, and developing and implementing comprehensive safety plans in collaboration with property management operations. Operation Support
• Oversee the Operation Support department in their performance of the policy, training, data analysis, program financial management, customer service, and program waitlist.

Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills

a. Values Driven Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

b. Leadership Provides direction to people and / or projects by clearly and effectively setting course of action for the assigned department staff and tasks;

manages the planning, execution, and achievement of assigned department goals.

c. Customer Service Responds with Compassion in a professional manner to the expectations and needs of internal and external customers;

is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

d. Effective Use of Information Communicates important information to those who need to know clearly, securely, effectively, orally and / or in writing;

proactively exchanges accurate and timely information.

e. Commitment and Continuous Improvement Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.

Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

f. Teamwork Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views;

gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

• g. Responsiveness and Accountability Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work;
• complies with procedures and directives and understands the importance of maintaining and managing confidential information;

recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education Required

• A Bachelor's degree from an accredited college or university in Business, Political Science, Finance, Urban Planning, Economics, Public Administration, or a related field is required. Experience Required
• Fifteen years (15) years of experience in a primary role related to multifamily affordable housing development, asset management, and construction mgmt
• Seven (7) years of experience at the Executive level.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Chief Operating Officer Job Description Revised February 2024 3 Slides.

Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.

Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable.

Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems. License + Certificates Required

• Texas Class C driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.
• Must have the ability to earn certifications as required by assigned tasks including :
• Housing Choice Voucher Executive Management Certification
• Public Housing Executive Management Certification Technical Skills To perform this job successfully, the employee should have
• Very strong analytical and problem-solving capabilities
• Strong strategic and business planning abilities
• Strong organizational and leadership skills
• Strong financial and accounting skills
• Knowledge of principles and practices of multifamily and affordable housing development, operation, and maintenance
• Strong ability to plan, develop, and implement strategies, policies, and procedures to effectively organize and control all aspects of a Public Housing Authority
• Knowledge of organizational cultures and change management best practices
• Strong ability to simultaneously manage multiple complex projects
• Ability to establish and maintain effective working relationships with SAHA staff, the Board, elected and other officials, community groups, and the general public Physical Demands The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position.

Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and / or community property, and attending onsite and offsite meetings.

The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone.

Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.

Chief Operating Officer Job Description Revised February 2024 4 Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Office Environment

• The noise level in the work environment is usually moderate.
• High level of interaction with external / internal clients.
• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. Outside Environment
• Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an undue hardship on the operation of the employer’s business.

Ethics As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public.

Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.

Equal Employment Opportunity Statement Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws.

Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.

SUMMARY OF BENEFITS

INSURANCE PLANS

HEALTH INSURANCE - BLUE CROSS / BLUE SHIELD HEALTH PLAN

This is a voluntary benefit for the employees. Employees can choose from two PPO medical plans (750 & 1000). Opportunity Home contributes between 78-85% of the cost.

This is effective on the 1st day of the month following the date of hire.

DENTAL INSURANCE BLUE CROSS / BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)

This is a voluntary benefit for employees. Opportunity Home contributes 50% of the cost. This is effective on the 1st day of the month following the date of hire.

VISION INSURANCE HUMANA

This is a voluntary benefit for employees. Opportunity Home contributes one-third of the cost. This is effective on the 1st day of the month following the date of hire.

LIFE INSURANCE (BLUE CROSS / BLUE SHIELD OF TEXAS)

Life insurance is furnished at no cost to the employee for the amount of one time the employee’s annual salary rounded to the next thousand.

Employees have the option to purchase additional life insurance at their own cost. This benefit is effective immediately.

If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.

LONG TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)

Long-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.

67% of their basic weekly income. This is effective following 90 days of employment.

SHORT TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)

Short-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.

67% of their basic weekly income. This is effective following 90 days of employment.

VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS / BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.

VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS / BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit helps cover unplanned expenses when recovering from a critical illness.

LEGAL SERVICES - ARAG LEGAL SERVICES

This is a voluntary benefit for employees. This program offers employees convenient access to affordable legal services such as the preparation of Wills / Trusts;

Debt Matters; Divorce; Identity Theft; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.

RETIREMENT PLANS OPPORTUNITY HOME PENSION PLAN

This is a mandatory benefit. All employees are required to participate in the pension plan following one year of employment.

Opportunity Home contributes 11% and the employee contributes 5% of the gross wages each payroll. This is effective the quarter (January, April, July, or October) following the employee’s one-year anniversary.

457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)

This is a voluntary benefit. This is effective immediately upon receipt of an enrollment application. The minimum contribution is $10 per pay period.

The maximum contribution is subject to IRS laws.

ADDITIONAL BENEFITS

FLEXIBLE SPENDING ACCOUNTS MCGRIFF INSURANCE SERVICES

This is a voluntary benefit. Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis.

The amount that the employee elects to contribute is not subject to federal income tax, social security or Medicare.

FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)

This program provides employee leave administration services. Provides direct online tools and resources to employees. Employees / Supervisors deal directly with Intake Specialists who can answer questions, and provide consultation, eligibility, and guidance.

PAID PARENTAL LEAVE

Opportunity Home contributes 100% for six weeks of paid parental leave.

PTO DONATION

This is a voluntary program. All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster.

Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines.

Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and / or receive donated personal time.

LIVONGO DIABETES MANAGEMENT (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.

The program provides escalated treatment options to minimize and delay the ongoing progression of this disease. Features include real time messaging on a connected blood glucose meter;

certified diabetes educators; interventions when readings are out of range; test strips and lancets at no extra cost, and delivery at your door.

SMOKING CESSATION PROGRAM (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.

The program provides assistance with methods to learn how to quit smoking. Features include telephonic coaching via secure messaging;

digital self-management with weekly online lessons; qualified staff, i.e. registered and licensed nurses, dietitians, exercise specialists, health educators, and mental health counselors.

EMPLOYEE ASSISTANCE PROGRAM DEER OAKS

This is a free service provided to you, your dependents, and household members by Opportunity Home. The program offers a wide variety of counseling, referral, and consultation services.

Opportunity Home contributes 100% for six counseling sessions per year and is available to both employees and their household family members.

This is effective immediately upon employment.

TUITION REIMBURSEMENT PROGRAM

This benefit is effective after six months of employment.

DISCOUNTED TICKETS

Opportunity Home sells discounted tickets to Santikos Theaters and Fiesta Texas(during the summer months).

GYM REIMBURSEMENT / WEIGHT LOSS PROGRAM

Opportunity Home will reimburse up to $50 per month for an employee’s membership in a gym or nationally recognized weight loss program.

HOLIDAYS

Opportunity Home furnishes employees with 13 paid holidays annually.

Martin Luther King Day January

President’s Day February

Battle of Flowers Day April

Memorial Day May

Juneteenth - June

4th of July July

Labor Day September

Indigenous People’s Day - October

Veteran’s Day - November

Thanksgiving - November

Friday after Thanksgiving - November

Christmas Eve Day - December

Christmas Day - December

PAID TIME OFF (PTO)

Years of Service Time earned

0-3 years - 3 weeks, 4.62 hours accrued per pay period

Over 3 years - 4 weeks, 6.15 hours accrued per pay period

Over 9 years - 5 weeks, 7.69 hours accrued per pay period

A maximum of 440 hours of PTO can be held at any time. Once the maximum amount is reached, PTO will stop accruing until some PTO has been used.

01 Do you at least have a Bachelor's degree from an accredited college or university in Business, Political Science, Finance, Urban Planning, Economics, Public Administration or a related field?

02 Do you have at least fifteen years (15) years of experience in a primary role related to multifamily affordable housingdevelopment, asset management, and construction management and Seven (7) years of experience at the Executive level?

03 Do you have a valid driver's license?

Required Question