Job Description :
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Are you a dynamic and customer-focused individual looking for a challenging role in the packaging manufacturing industry?
Join our team as an Inside Sales and Customer Service Representative, where you will play a pivotal role in our commitment to delivering exceptional service and products to our clients.
Key Responsibilities :
- Customer Engagement : Build and maintain strong relationships with existing and potential customers through exceptional communication and responsiveness.
- Product Knowledge : Develop a deep understanding of our packaging solutions to effectively advise customers on product options and provide tailored solutions.
- Order Management : Process customer orders accurately and efficiently, ensuring on-time delivery and resolving any order-related issues.
- Sales Support : Collaborate with the sales team to identify upselling and cross-selling opportunities, contributing to revenue growth.
- Problem Resolution : Address customer inquiries and concerns promptly, demonstrating problem-solving skills and a customer-first attitude.
- Market Research : Stay informed about industry trends and competitors to provide valuable insights to both customers and internal teams.
Qualifications :
- Strong interpersonal and communication skills.
- Previous inside sales or customer service experience preferred.
- Ability to thrive in a fast-paced, team-oriented environment.
- Proficient computer skills and familiarity with CRM software.
- Packaging industry knowledge is a plus.
Join our team and be part of a company that values teamwork, customer satisfaction, and professional growth. We offer competitive compensation, benefits, and opportunities for career advancement.
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