Auto and Property Damage Adjuster (In-Office)

Job Description

Job Description

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within.

We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for an Auto and Property Damage Adjuster to join our team. Reporting to the Supervisor of P&C TPA, you will adjust first- and third-party property damage claims in a timely, accurate, and professional manner.

To be successful in this role, you must have high level attention to detail and problem-solving skills, superior time management skills with capability of working with and meeting deadlines, and possess superb communication skills, both verbal and written, conducted in a timely manner.

You must have at least one year of adjusting experience, as well as a bachelor’s degree or three or more years of equivalent work experience.

Additionally, you must demonstrate the exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.

This role is a full-time, in-office position based out of Lakewood Ranch, FL.

Responsibilities and Duties

• Review new assignments within 24 hours of assignment and completion of the Plan of Action
• Contact the Insured or Claimant within 24 hours of assignment
• Assign appraisers or coordinate the receipt of damage estimates according to the client guidelines or approval
• Determine if estimates or appraisals are appropriate based upon reported damages and other evidence
• Gather evidence of damages, set, and adjust reserve amount appropriately
• Interview the Claimant, Insured, and / or witnesses as necessary
• Evaluate the facts and law to determine liability and the amounts owed
• Daily review of workflow and claim system reminders with follow-up and significant progress toward completion of any task set as a reminder, or received in workflow within 72 hours
• Request payment authorization according to the client guidelines and Davies Claims North America policy and procedures
• Follow client guidelines for any claim denial
• Obtain internal investigation reports from the Insured when permitted by the client
• Determine degree of Attorney involvement, if necessary
• Always act with the utmost good faith in handling of the claim from beginning to closure
• Set reminders within the claim system for necessary follow-up in an appropriate time frame
• Accurately record any communication, or activity relevant to the claim, in the claim system notes
• Follow branch procedures to image documents sent to you that are relevant to the claim file, including emails
• Meet the requirements of Continuing Education as required for licensure as an adjuster
• Maintain a 95% claim closure ratio
• Report to the Excess Carrier on any claim that meets the requirements to do so
• Immediately notify the supervisor and the client of any Summons and Complaint received, identify assigned defense counsel, and communicate and cooperate with defense counsel
• Read and understand the Excess Carrier Insurance Policy
• Develop a working knowledge of Loss of Business Income and Extra Expense
• Check for the Claimant’s compliance with the provisions in F.S. 768.28 Sovereign Immunity
• Evaluate the claim for subrogation opportunities and for possible fraud
• Identify and pursue subrogation, contribution, indemnification, and / or other opportunities to compel third parties to bear their share of responsibility
• Assist others as called upon by the Claims Supervisor and / or Manager
• For Third-Party Vehicle Damage claims : interview the insured driver or other involved parties
• For Third-Party Vehicle Damage claims : determine the injury status of all persons involved in a crash investigation
• For Third-Party Vehicle Damage claims : obtain a recorded statement immediately if injury is indicated
• For Third-Party Vehicle Damage claims : obtain Certificate of Destruction when called for by the Statue (total loss)
• For Third-Party Vehicle Damage claims : verify ownership of the vehicle
• For Third-Party Vehicle Damage claims : arrange for the removal of Claimant vehicle from facilities where storage is accruing (with Claimant permission if settlement has not taken place and liability exists upon the Insured)
• For Third-Party Vehicle Damage claims : interact with insurance adjusters from other companies, obtaining information needed to process the claim
• For Third-Party Vehicle Damage claims : send out subrogation paperwork to the Claimant and / or their insurer and follow up to completion of subrogation efforts
• For Third-Party Vehicle Damage claims : check for lien holders prior to issuing payment
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 1 year of adjusting experience, preferably handling Auto Property Damage claims
• Bachelor's degree or three or more years of equivalent work experience
• Proficiency in Microsoft Office Suite

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• 1 year of adjusting experience
• Bachelor's degree or three or more years of equivalent work experience
• Proficiency in Microsoft Office Suite

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors.

The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas / projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Discretionary Time Off (Vacation & Sick / Safety) and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is an onsite, full time, salaried, exempt position that predominantly operates remotely from a professional home-based or office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer.

While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand, as necessary.

Location

Davies Claims North America is currently able to support employees residing in the following US locations : Lakewood Ranch, FL, and surrounding areas (Sarasota / Bradenton, FL).

If you live in or are willing to relocate at your own expense to any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.

Should your state not be listed, please visit https : / / davies- group.com / location / to locate a subsidiary near you.

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