Centralized Admissions Coordinator

Job Description

Job Description

TITLE : Centralized Admissions Coordinator (Non-Exempt Position)

DEPARTMENT : Centralized Admitting

REPORTS DIRECTLY TO : Centralized Admissions Director

REPORTS DIRECTLY TO : VP of Admissions

I. POSITION SUMMARY :

The Centralized Admission Coordinator will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.

II. PRIMARY DUTIES AND RESPONSIBILITIES :

• Coordinate the admission process for the residential facilities assuring rapid, consistent and responsive support to our clients and regional offices.
• Accurately collect and evaluate screening information from a potential patient and / or family member(s).
• Monitor all electronic pathways utilized by individuals seeking information on our programs -including chat, webforms and emails.
• Demonstrates a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
• Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility Admissions

Managers to assure joint Facility goals are met.

Demonstrates a

working knowledge of appropriate emergency, benevolent and / or self- help

referral information.

Other duties as

assigned.

III. ESSENTIAL JOB REQUIREMENTS :

A. Education and

Degree or equivalent required. College classes preferred

Demonstrate

excellent communication (written and verbal) skills required.

Comfortable

working with the public

2+ years of

progressive responsibility in the Crisis Response Division preferred

B. Knowledge,

Skills, and Abilities :

Must be CPR

certified and capable of administering CPR.

Be an example of our core values daily and hold yourself accountable to

Bradford standards and policies and procedures.

Communicate

effectively both verbally and in writing with referrals, other members of

management, coworkers, patients, potential patients and families.

Maintain

appropriate professional boundaries and confidentiality, including a working

knowledge of 45 CFR Health Insurance

Portability and Accountability Act and 42 C.F.R. Part 2 Confidentiality of Alcohol and Drug Abuse

Patient Records with respect to patient and potential patient identifying

information and health information. This position has unrestricted access to

identifying information and health information concerning patients, potential

patients and participants.

Must maintain a

professional demeanor and appearance, must not appear impaired or disoriented,

but rather must present coherent and articulate speech, kept appearance, alert,

oriented, and responsive to patients', potential patients’ and families’ needs

and concerns.

Demonstrate

knowledge of substance use and substance use disorders

Demonstrate

knowledge of marketing and customer service.

Demonstrate basic

computer skills and tying proficiency.

Other duties as

assigned.

C. Physical

Requirements :

Able to walk

approximately one-half mile within facility and on premises per eight hours.

Able to

continuously sit from one-half hour to four hours per eight hours.

Able to

frequently ascend and descend stairs.

Able to

frequently lift and move up to thirty pounds.

D. Other

Requirements :

If recovering,

two years of continuous, verifiable sobriety. (See Sobriety Policy.)

Must be able to

work in a constant state of alertness as to perform the job in a safe manner.

Regular

attendance; including conference calls and onsite meetings, as necessary

Able to travel as

needed.

Must have

reliable transportation.

Able to work in a

cooperative manner with coworkers, managers, potential patients, patients, and

families.

Pass a criminal

background check.

Maintain a valid

driver’s license, personal automobile liability insurance, and a driving record

permitting coverage under company’s automobile liability policy if

necessary.

Evening and Weekend Shifts