Quality Assurance Specialist, Bureau of Early Intervention

Established in , the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country.

Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in , to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services.

We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV / AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are :

1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a response-ready organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods

3) Address the second pandemic of mental illness including : reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness

4) Reduce black maternal mortality and make New York a model city for women’s health

5) Mobilize against and combat the health impacts of climate change

Our 7,-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond.

In , the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION :

The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safely and well-being for New York city families and children.

The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration.

The vision of the DFCH is that every child, woman, and family recognizes their power and is given the opportunity to reach their full health and development potential.

We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQI+ equity to apply.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO :

Collaborate with the EI Research and Analysis Unit to collect performance data for EI units and offices, particularly the five borough-based Regional Offices (ROs).

Review performance data, audit files, document operations, etc., to identify best practices and areas for improvement, and to monitor compliance with NYC policies, NYS regulations, confidentiality laws, etc.

Collaborate with staff to identify practices, policies and procedures for improvement, develop improvement strategies, and test them using PDSA cycles and other quality improvement tools.

Identify key performance indicators, review indicator data, integrate with findings from other sources (e.g., file reviews, process mapping) and present findings and recommendations to staff and leadership.

Serve as a resource on quality assurance and quality improvement for all Bureau staff.

Manage the collection, cleaning and submission of Child Outcome Summary data and Annual Performance Report data for the NYS Department of Health.

Present qualitative and quantitative findings in graphs, tables, written reports, PowerPoint presentations, and other formats to a range of audiences.

Minimum Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have :

1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or

2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or

3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.

Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE : Probationary Period

Probationary Period

Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

• Demonstrated ability to communicate and collaborate effectively across staff different levels and disciplines. -Experience engaging multiple stakeholders in quality assurance and / or quality improvement efforts.
• Experience in applying quality assurance and / or quality improvement methods, particularly in government settings. -Strong Excel skills, ability to understand and analyze administrative and performance data, and ability to present and explain data to a range of audiences.
• Proficiency with Microsoft Word, PowerPoint, Visio and Project. -Attention to detail. -Ability to function as a part of a team, to interact with senior management, and to maintain composure under pressure.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.