Service Tech / Advisor, Parmer

Service Tech / Advisor, Parmer

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Locations : Austin, Texas

Time Type : Full time

Posted on : Posted 30+ Days Ago

Job Requisition ID : Trek108938

Summary

As a Trek Service Technician / Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them.

You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager.

When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience.

This role requires elevated skills in communication, leadership, and problem-solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality a warm, approachable manner, great listening skills, and a drive to help in any way you can even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

Flexible and fun company culture

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all products
• Deep partner retail discounts

We are an Equal Employment Opportunity ( EEO ) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and / or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too.

Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table.

We respect that. It’s what makes us who we are.

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