Director of Residential & Outpatient Services

Job Description

Job Description

About JWCH : JWCH, Wesley Health Centers is a nonprofit organization and a recognized Federally Qualified Health Center dedicated to improving the health status and well-being of underserved populations in the Los Angeles area.

Our mission is to provide or coordinate comprehensive health care, health education, services, and research to enhance the lives of our community members.

Position Purpose : The Director of Residential and Outpatient Substance Misuse Services will oversee the development and operations of all Substance Abuse programs, providing direct clinical oversight for the Solution Outpatient Drug Medical Program, Mini House Residential Treatment Program, and SAMSHA grant.

This position will offer clinical and administrative supervision for behavioral health staff, ensuring they effectively meet the social and emotional needs of JWCH patients and the requirements of all funding sources.

The Director will collaborate with multidisciplinary teams within the agency to ensure that JWCH patients are linked to a full range of medical and support services, maintaining comprehensive holistic health and well-being.

Additionally, the position manages the day-to-day operations of substance misuse services.

Principal Responsibilities :

• Develops and oversees operations of outpatient and residential services, as well as other special programs assigned by the Chief Executive Officer or designee.
• Serves as a member of the JWCH Management team.
• Hires, supervises, and trains LCSWs, MSWs, Substance Abuse Counselors, and other positions, overseeing outpatient and residential substance misuse services, including clinical, outreach, administrative, fiscal, and compliance functions.
• Assesses patient population needs, then develops and implements programs, including clinical, financial, administrative, and compliance components.
• Ensures contract compliance with Substance Use Prevention and Control (SAPC) Drug Medi-Cal and other requirements, SAMHSA PPW program, and other federal, state, and local grants.
• Ensures patient files and cases are managed in accordance with contract and Drug Medi-Cal requirements.
• Facilitates case conferences monthly to ensure patient files and cases are managed in accordance with contract, program, and Drug Medi-Cal requirements.
• Represents JWCH and behavioral health services at required meetings.
• Coordinates and plans programs and activities to meet the social and emotional needs of JWCH patients.
• Conducts therapeutic treatment with patients, including intake, comprehensive assessment of client’s available resources and needs, ongoing therapy / counseling, and development / review of an individual-based treatment plan.
• Supports client involvement in planning, implementing, and evaluating the program.
• Works with a multidisciplinary team to ensure that JWCH patients are linked to a full range of medical and support services to maintain comprehensive holistic health and well-being.
• Available for on-call after-hours to address the needs of patients in crisis, and works actively with providers, LCSWs, MSWs, and Substance Use Counselors to best assist patients participating in the residential program.
• Completes data collection forms and prepares reports as required by the program.
• Utilizes data and outcome evaluation information for program development and quality improvement activities.
• Maintains quality assurance standards of the program.
• Works closely with the Program Manager on all aspects of the Outpatient and Residential programs.
• Engages regularly with the Quality Assurance and Evaluation Officer and Program Manager to uphold chart compliance standards and monitor staff productivity to ensure delivery of required service hours to patients.
• Ensures patients receive clinical and therapeutic services as required by SAPC, including weekends and holidays for residential.
• Manages staff scheduling, training, performance evaluations, and disciplinary procedures to maintain high-quality service delivery.
• Reviews and revises Continuous Quality Improvement (CQI) plans on an annual basis, implements CQI monitoring and meetings according to CQI plans.
• Performs other duties as assigned.

Requirements :

• Current and active Licensed Clinical Social Worker (LCSW) certification required.
• Master’s degree in social work, social welfare, psychology, marriage and family therapy, or a related field from an accredited college or university.
• Minimum of five years of supervisory experience in a behavioral health or substance misuse setting.
• In-depth knowledge of evidence-based therapeutic interventions, co-occurring disorders, and trauma-informed care practices.
• Strong familiarity with LA County SAPC contract programs and compliance requirements is highly preferred.
• Demonstrated experience working with low-income and / or homeless populations.
• Bilingual (English / Spanish) capabilities are preferred, but not required.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse populations.
• Proven ability to work collaboratively within a multidisciplinary team environment.
• Strong understanding of state and federal regulations related to substance misuse and mental health services.
• Experience in crisis intervention and the ability to provide on-call support as needed.
• Demonstrated leadership skills with a focus on staff development, training, and performance management.
• Experience in implementing and monitoring Continuous Quality Improvement (CQI) plans.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits :

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums.

The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long term disability plans, life insurance policies, employee parking and more !

JWCH Institute, Inc. + Wesley Health Centers is an Equal Opportunity Employer.