Inside Sales Representative (1148-6)

Family of Companies

Fry Steel Company

Founded in 1948 as the Allen-Fry Steel Company, the company’s name changed when John Fry bought out his business partner in 1971.

Fry Steel was acquired by Reliance Steel & Aluminum in 2020 where we remain under a large corporation with a family of companies.

Today, Fry steel is an established ISO 9001 / AS9120 certified general line, long bar distributor. The company headquarters from a 180,000 square foot warehouse located in Santa Fe Springs, California.

Fry Steel performs cutting services on its diverse product assortment of over 8,000 types and conditions of long bar product.

We offer next business day delivery on in-stock local deliveries through its proprietary fleet of trucks. The company prides itself as a source of Service for all grades of metal bars.

JOB SUMMARY

An Inside Sales Representative in the metal industry plays a crucial role in generating revenue for the company by proactively selling metal products and services to new and existing customers.

This role involves working from within the company's office, typically alongside a team of sales professionals, to drive sales growth and meet or exceed sales targets.

This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis, and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Reliance products.

DUTIES AND RESPONSIBILITIES

Customer Engagement :

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Respond to customer inquiries promptly, providing product information, pricing, and technical specifications.

Sales and Lead Generation :

• Identify potential customers and generate sales leads through various methods, following up on large quotes, emails, and referrals.
• Conduct market research to identify trends, competitors, and opportunities for growth.

Product Knowledge :

• Develop a deep understanding of the company's metal products, including their features, benefits, and applications.
• Educate customers about the quality, durability, and performance of the metal products.

Quoting and Pricing :

• Prepare accurate and competitive price quotations for customers.
• Negotiate pricing and terms to close deals while maintaining profitability.

Order Processing :

• Process customer orders accurately and efficiently, ensuring all details are correct.
• Coordinate with other departments, such as production and shipping, to fulfill orders on time.

Sales Tracking :

Maintain sales records and track customer interactions.

Customer Support :

• Address customer concerns, complaints, or issues in a timely and professional manner.
• Collaborate with customer service teams to ensure customer satisfaction.

Goal Achievement :

• Work towards achieving and exceeding sales targets and quotas set by the company.
• Continuously seek opportunities to upsell or cross-sell additional products and services.

Market Feedback :

• Gather feedback from customers regarding product quality, performance, and market trends.
• Share market insights and feedback with the sales and product development teams.

OTHER DUTIES & RESPONSIBILITIES

As assigned by management

Required Skills

• Minimum of 2 years’ sales experience - metals industry preferred.
• Associate degree preferred.
• Strong phone presence and listening skills.
• Excellent verbal and written communication skills.
• Ability of multi-task, prioritize and manage time effectively.
• Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
30+ days ago