- Location : Boston, MA
- Type : Temporary
- Job #37144
- Salary : $20.00
Job Overview - Customer Care Representative :
As a Customer Representative in our client's Boston, Massachusetts office, you will play a crucial role in delivering exceptional service experiences to independent agents and policyholders.
You will be responsible for addressing customer inquiries, resolving concerns, and ensuring efficient processing of policy endorsements.
This position also involves providing training and support to an independent agency force.
Compensation : $20.00 / HR
Location : Boston, Massachusetts
Responsibilities as the Customer Representative include :
Delivering superior service experiences to independent agents and policyholders via phone and email
Researching and resolving customer concerns, escalating issues when necessary
Accurately processing policy endorsements in accordance with established procedures
Providing training and support to the independent agency force
Completing assigned projects efficiently and with high-quality
Qualifications for the Customer Representative include :
Associate or bachelor's Degree
Minimum 1-year experience
Excellent oral and written communication skills
Strong problem-solving and analytical abilities
Outstanding organizational skills in a fast-paced environment
Proficiency in Microsoft Office
Preferred experience in Personal Lines Auto (MA, NH, and CT)
Application Notice : Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
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