Client Success Director (IT Services) - Remote
At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives.
Join us in shaping the future of work.
About the Role :
As our Engagement Director, you'll be the maestro of client relationships, the guardian of delivery excellence, and the catalyst for business growth through strategic farming.
This dynamic role puts you at the crossroads of Account Management, Delivery, Tech Solutions, and Professional Services, where you'll orchestrate seamless client engagements and drive continuous improvement.
If you're ready to be the linchpin in our client success strategy and make a significant impact in a fast-paced, innovative environment, this is your moment to shine.
What will I do?
Relationship Virtuoso : Serve as the primary point of contact for select clients, crafting end-to-end relationship symphonies that resonate with client needs and orchestrate timely, meaningful feedback to the account team.
Strategy Conductor : Participate in high-stakes account planning discussions, aligning goals and strategies to ensure project delivery hits all the right notes.
Opportunity Scout : Embark on client site missions to unearth new opportunities and nurture business growth through strategic farming initiatives.
Excellence Architect : Implement cutting-edge improvement practices and risk mitigation strategies, fine-tuning client satisfaction and project outcomes to perfection.
Required skills and qualifications :
Industry Veteran : 8+ years of sales / commercial experience, with at least 3 years of expertise working with US-based clients in the IT / nearshoring symphony.
Client Whisperer : A highly energetic persona with the social skills to build and maintain trust-based relationships that stand the test of time.
Location Maestro : Based in the cultural hubs of NYC or the San Francisco Bay Area, with the ability to make on-site appearances at client offices as needed.
Language Virtuoso : Native / bilingual English level, capable of communicating complex ideas with clarity and charisma.
Benefits :
- Flexibility : Choose where and how you work for enhanced creativity and innovation.
- Tailored Compensation : Personalize your earnings to suit your financial goals.
- Tech-Driven Tools : Access cutting-edge resources for seamless collaboration and productivity.
- Autonomous Workflow : Take control of your schedule to achieve work-life balance.
- Well-being : Enjoy generous leave policies for rest and rejuvenation.
- Diversity & Inclusion : Thrive in a diverse and inclusive environment.
- Collaboration : Engage with industry leaders for collective growth.
- Development : Access mentorship and growth opportunities for continuous advancement.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
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