Director, Client Success

Company Description

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith.

A key business solution of Publicis Groupe ( Euronext Paris FR0000130577, CAC 40 , Publicis Media's digital-first, data-driven global practices deliver client value and increase growth in a platform-powered world.

It is present in more than sixty countries with over 23,000 employees worldwide.

Job Description

A Director, Client Success who will bridge the gap between our product and Agency client teams for our media OS suite of products.

You are responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage.

You will include a combination of onboarding client teams and Agency. Champion to the platform including training, trouble shooting , UAT andproject management.

You will report to Vice President, Media Data Product Management

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Responsibilities :

• Partner with new business and current operations teams to onboard portfolio of marquee clients to the OS applications by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the team
• Demonstrate understanding of core business problems to lead organizational change and overcome barriers to onboard client teams to new applications
• Design deployment and business operations plans in partnership with key stakeholders on client teams
• Collaborate with product marketing to ensure user guides, training and incremental training plan(s) are in place by client
• Train and support end-users and Agency Champions on core functionality
• Identify and support internal champion(s) to drive organizational change, and ensure adoption and support of product suite
• Develop deployment roadmap and partner with Product Managers to validate timelines together with new feature release
• Troubleshoot and conduct functionality testing if client teams find bugs / report issues
• Perform UAT testing before new functionality release to production
• Update and train end-users / Agency Champions on new features and continuously gather feedback
• Coordinate with global contacts and maintain ongoing communications to help ensure success using OS applications

Qualifications

• 5+ years of experience in communications, sales, account management, or customer success
• 3+ years of experience onboarding / training teams in a technology environment or with enterprise level applications
• Minimum 3+ years' experience in the media space
• Experience working on products, solutions, or Ad Tech including troubleshooting issues and performing UAT
• Experience driving organizational change management
• Project management skills and the ability to guide decisions across cross-functional stakeholders
• Experience working with Agile Project Management tools such as Jira, Confluence, or equivalent

Additional Information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger.

It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization.

We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.

Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTAC redacted .

All your information will be kept confidential according to EEO guidelines.

Compensation Range : $130,000 - $204,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting.

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 09 / 19 / 2024.

LI-Hybrid

Req 24-9733