Client Success Director

Here’s a summary of the role :

Your primary objective is to manage service delivery for a premier QSR brand account and top clients of YouGov. To accomplish this, you will coordinate with internal delivery departments, and coordinate with Account Management as needed, to ensure a seamless experience for the client.

In this pivotal role, you will serve as the initial point of contact for clients, utilizing your expertise to maintain customer satisfaction, analyze their challenges, and propose tailored solutions.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff) :

• Act as the main research point person for delivery of any brand work. Collaborate cross functionally across Data Products Client Services (and Client Services Support), Data Services Research, Data Processing, & additional YouGov technical teams to foster collaboration and improve communication across departments
• Work on process improvement across YouGov technical teams to create efficiencies in workflow and eliminate data errors
• Create a system to understand and document workflow, datasets and sources
• Implement Quality Control checks across YouGov scripting, coding, translations, data processing, and final YouGov Crunch deliverables to the client
• Monitor deliverables to ensure that tasks are implemented within required parameters of the client service level agreement and that the Operations teams are receiving required resources
• Work closely with YouGov’s Account Management acting as the liaison between the client and research teams

These are the essentials you’ll need to get an interview :

• Bachelor’s degree in related field, or equivalent relevant work experience required
• Demonstrated ability to build, maintain, and enhance customer satisfaction and loyalty
• Analytical mindset with the ability to interpret data, analyze market trends, identify business opportunities and risks, and adjust support strategies accordingly
• Ability to identify and correct problems as it relates to data and inefficiencies in workflow
• Strong presentation, written and verbal communication skills, creating high quality deliverables
• Proficiency with Microsoft Office Suite in particular Excel

It would be great if you had these to, but we’ll support you if you don’t :

• Familiarity with YouGov products, tools and backend programming
• Enthusiasm for the restaurant industry
• Proficiency with API, Power Bi, & Tableau

For roles based in New York, Colorado or Washington State, the base salary hiring range for this position is $120,000.00 - $150,000.

00 . Compensation offered will be determined by multiple factors including location, job-related knowledge, skills and experience.

Certain roles may be eligible for incentive compensation and additional benefits. All US based full time employees are eligible for the following benefits :

• Paid vacation, holidays and sick days
• Flexible working arrangements available
• Group medical, dental and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match

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