Job Title : Telecom Support Specialist
Contract duration : 9+ months
Job Location : Maitland, Florida 32751
Job description :
- Performs remote servicing and / or repair of company products / services.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as contact on technical and service-related problems.
- Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
- Determines most cost-effective repair / resolution to minimize customer downtime.
- Responds to escalations and communicates status updates to stakeholders.
- Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders.
- Contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.
- Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
- Makes recommendations for new procedures.
- Prepares reports for analysis of product failure trends and service ability issues.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Work hours : Hybrid (3 days office and 2 days at home) and the schedule needed is 12 PM - 9 PM ET.
Basic qualifications : High school diploma or equivalent.
Skillset Matrix :
- Technology Requirements : Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.
- What does a typical day look like? (daily tasks) : Reviewing Tickets, using toolsets to identify, resolve and / or escalate issues.
- Preferred background / prior work experience : Previous Cell phone network experience is a plus.
- Priority soft skills Strong written communication for ticket documentation.
- Good interpersonal skills to work with others. A
- Ability to work with limited supervision. Self-motivated.
- Experience with technical troubleshooting.
- Previous Telecommunication Network experience is desired.
Thanks & Regards,
Jani. S Team Lead Recruitment
Sunrise Systems Inc. Transforming Business. Enhancing Careers
105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA
Desk : 732-837-0402 & 732-272-0267 Fax : (732) - 692 - 8944
Email : jani.s@sunrisesys.com URL : www.sunrisesys.com
Telecom Technician
Job Title: Telecom Support Specialist. Previous Telecommunication Network experience is desired. ...
Staff SRE Telecom Engineer
A company is looking for a Staff Site Reliability Engineer for Telecom & SMS Engineering. ...
Lead Residential HVAC Installer - Installation Technician
Lead Residential HVAC Installer - Installation Technician. QUALIFICATIONS FOR A LEAD RESIDENTIAL HVAC INSTALLER - INSTALLATION TECHNICIAN. If you're a Lead Residential HVAC Installer - Installation Technician who ready to be appreciated and rewarded for all of your hard work, fill out an. Can yo...
Installation Change out Technician
The Installation Technician reports to the Installation Manager and is responsible for performing a range of HVACR installation jobs for residential customers. Assisting Senior Installation Technicians in training of new 4 Seasons employees on installation related subjects, including callback preven...
Experienced Electricians
We are looking for experienced Electricians able to work in all of Central Florida. Qualified Electricians must be experienced in all aspects of. ...
Glass Installation Technician - Orlando, FL
As a Glass Installation Technician you will be trained through our best-in-class skill-based pay program which offers tremendous growth potential! The best thing about this program is that your growth is up to you! After your paid training you will start earning frequent pay increases as you move th...
Field/Shop Technician/Diesel Mechanic
This position is responsible for the repair of construction machines, component assemblies, and parts in the shop and field, including diagnosing, parts ordering, technical report writing, warranty reporting, maintaining care of company assets, and proper communication with others. Technician Classi...
Commercial Roofing Inspector/Service Technician
We are looking for a Roofing Inspector/Service Tech to perform roof inspections and service work on multifamily and commercial properties, which includes steep slope roofs. ...
Senior Project Manager - Technology (remote) (specialty pharmacy a must
The Project Manager is a critical role within the organization, and is primarily responsible for successfully managing software implementations, from project initiation through project closure. The Project Manager will be working on a variety of interesting projects, and work closely with our client...
HVAC Service-Only Technician (No Selling Required)
YOU MAY ALSO CALL US DIRECTLY TO DISCUSS APPLYING 239-288-5834*.JND Mechanical is a Florida mechanical contractor servicing Lee, Collier and Charlotte County.We perform complete commercial HVAC for all system types.Our quality focus has led to exceptional customer experience, which is reflected in o...