Director, Digital Product Strategy

White Cap Omnichannel Product Leader

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for leading the development and execution of White Cap's omnichannel product operating model, ensuring a seamless and integrated customer experience across digital and physical touchpoints. Drives innovation, enhances user engagement, and aligns product development with enterprise goals. Success requires a transparent and dependable leader who fosters teamwork, champions agility, and delivers measurable impact through data-informed decisions and cross-functional collaboration.

Major Tasks, Responsibilities and Key Accountabilities

• Establishes an agile product operating model that aligns with business objectives and delivers a consistent customer experience.
• Leads cross-functional product teams, fostering collaboration across IT, Marketing, Operations, and Sales.
• Enhances customer and user experience using data, market research, and A / B testing to drive personalization and digitization.
• Leverages AI and predictive analytics to inform product decisions and optimize the customer journey.
• Implements performance metrics in partnership with CX & Analytics to measure adoption, engagement, and efficiency.
• Uses data to iterate quickly, fail fast, and make enhancements that support business goals.
• Champions innovation by articulating growth opportunities and advocating for customer-centric solutions.
• Promotes a culture of transparency, service, and continuous improvement across product practices.
• Mentors and develops a high-performing team within Omnichannel and the Chief Commercial Office.
• Drives relentless execution of product initiatives that accelerate digital adoption and revenue growth.
• Ensures dependable delivery of solutions that elevate the end-to-end customer journey.
• Facilitates teamwork across departments to bring omnichannel initiatives to market with proven results.
• Applies experienced judgment to prioritize product enhancements that maximize impact.

Nature and Scope

Work Environment

Education and Experience

Preferred Qualifications

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