Claims Adjuster - Entry Level

Why USAA?

We have an important mission : serving the members of the military community and their families. br>

Our Associate Auto Claims role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

The Opportunity

We are currently seeking dedicated professionals to work in our Phoenix office for future Entry Level Claims Adjuster opportunities in 2024 . b>

We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As an Associate Auto Claims Adjuster your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members.

This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. p>

What you'll do :

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; li>
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and / or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

What sets you apart :

• US military experience through military service or a military spouse / domestic partner
• Bachelor’s degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. span>

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. p>

Relocation assistance is not available for this position

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.< /