Career Services Manager

Job Description

Job Description

I n addition to a competitive compensation, this position is also eligible for a sign - on bonus after 90 days of employment!

KRA is seeking an experienced and dynamic Career Services Manager to lead and oversee the strategic direction and daily operations of our Career Center funded by the Workforce Innovation and Opportunity Act (WIOA).

The successful candidate will lead a team of career coaches, intake and eligibility specialists, training & apprenticeship coordinator, reception personnel and other center personnel.

This role is crucial in enhancing workforce development initiatives, providing quality career services, and ensuring compliance with WIOA regulations.

The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Oversee all aspects of career services, including outreach / recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition.
• Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment.
• Ensure all contract-established outcomes are met and carried out in accordance with policies and procedures.
• Serve as a liaison to partners, employers, training programs, and participants.
• Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed.
• Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions.
• Assist participants in meeting their employment and / or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services.
• Locate additional resources as necessary to assist participants in meeting their goals.
• Act as a positive role model for staff, motivating and encouraging participants.
• Adhere to Federal, State, and Contractor guidelines.
• Attend meetings, trainings, seminars, and workshops as directed.
• Perform other related duties as required and directed.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

CORE COMPETENCIES :

• Exceptional written and verbal communication skills required, including strength in persuasive writing, editing, and presentation design
• Excellent project management skills, with the ability to effectively prioritize tasks and meet deadlines, benchmarks and goals.
• Ability to foster a positive work environment, building strong working relationships, and effectively leading a team.
• Analytical mindset with the ability to assess training needs, evaluate program effectiveness, and provide data-driven insights.
• Entrepreneurial approach, flexible attitude, and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
• Must possess strong conflict resolution skills, demonstrating the ability to navigate and resolve disagreements or disputes effectively and amicably.
• Ability to analyze market / industry data and create clear strategies.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and / or over the weekend as needed.
• The ability to work in the field 25% of the time.
• Bilingual, fluency in Spanish preferred.

EDUCATION and / or EXPERIENCE :

• Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of five (5) years of experience in a mid-senior leadership role.
• A minimum of five (5) years of experience combining elements of training, coaching, counseling and / or case management, preferably in the workforce development industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in using learning management systems (LMS) and e-learning authoring tools.
• Professional certifications in training and development (e.g., CPLP, CPTM) are a plus.
• Experience working with adults in the workforce system and those disconnected from services highly preferred.
• Experienced with Workforce Innovation Opportunity Act (WIOA) and other workforce related programs highly preferred

OTHER SKILLS AND ABILITIES : Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook).

Ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to walk, sit, talk and listen.

The employee must occasionally lift and / or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT : The noise level in the work environment is usually moderate.

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website : KRA Employee Benefits KRA Corporation