Web-Order Team Member

SUMMARY

The Merchandise & Replenishment Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

The Merchandise & Replenishment Team Member's role is to ensure that the sales floor is fully stocked and presentable for our customers by bringing merchandise from the back room to the sales floor and efficiently stocking the shelves.

The Merchandise & Replenishment Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

HANDS

• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
• Required to enter and exit the truck bed to remove freight. Unloads freight from the truck and sorts it according to company procedures.

Lifts boxes from the truck and receiving area, place and arrange items on shelves and racks. Move product from delivery truck to sales floor as needed.

• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills / messes with a sense of urgency
• May occasionally cut fabric for customers or process customer transactions at the cash register

MINDS

• Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
• Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
• Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management

INSPIRE

• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management
• Works with Store Management and other Team Members on projects in a friendly and professional manner
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push / pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION / EXPERIENCE

Education Minimum : High School Diploma, GED, or equivalent

Experience Minimum : 1+ years experience in a customer centric environment preferred

This position will be located at :

3603G Miller Rd Flint, MI 48507-1233

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members :

• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• 401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan
• Tuition Reimbursement
• Team Member Discount
30+ days ago