Conference Services Manager
This position is responsible for discussing and coordinating all details of an event or meeting with the client and communicates this information through respective hotel department heads.
As well as servicing the group while in house.
ESSENTIAL FUNCTIONS
- Prepares Banquet Event Orders (BEO) for groups, including audiovisual needs.
- Prepares and distributes group resume / cover sheets to all departments. Ensures rooming list is entered accurately and that suites are blocked according to group contract.
Sends rooming list printout to client to confirm accuracy.
Re-checks computer system to ensure proper space has been assigned and catering projections are accurate. Reviews group contracts throughout planning stages to ensure group room pick up is coming in as contracted.
If not, this position discusses the room block pick up with meeting planner to ensure that the room block gets filled or to discuss attrition penalties in rooms and / or food and beverage revenue.
- Conducts final tie-down (pre-conference) meetings prior to conference, if necessary.
- Flexible hours based on the demands and needs of the groups. Some weekend hours based on group needs.
Full job description available upon request.
Requirements
EDUCATION & EXPERIENCE
Must have a high school diploma or GED plus at least three (3) years of experience in hotel conference planning / services, sales, or banquet management;
or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. A bachelor's degree is preferred.
Must have a high level of attention to detail. Must be able to : Establish and maintain effective working relationships with others.
LICENSES OR CERTIFICATES
- CPR certification preferred.