Tier 1 Technician (Night Shift)

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private / dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

The Tier I Support Technician is responsible for assisting customers that require technical assistance with Microsoft and Linux servers, monitoring internal and customer environments, and controlling physical access to the data center.

The ideal candidate is motivated, innovative, and excited to learn new technologies. This position reports to the Manager of Support, and works closely with all departments.

Responsibilities

• Engage with customers on the phone, in person, and through the customer portal to resolve technical issues.
• Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff
• Install hardware upgrades into existing equipment
• Provide basic support and education to customers on LightEdge’s products and services
• Monitor and troubleshoot backup reports to ensure consistent delivery of service
• Manage physical security of the data center by authentication of guests and visitors
• Accurately and professionally document all communication with customers
• Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers
• Perform other duties as assigned

Skills & Experience

• At least 1 year in a technical support or customer service position
• Experience working with Windows and / or Linux server Operating Systems
• Basic knowledge and understanding of virtualization technologies
• Basic knowledge of computer hardware (server hardware a plus)
• Basic knowledge and understanding of computer networking
• Experience fabricating and running network cables
• Excellent written and verbal communication skills
• Must have excellent problem solving skills and the ability to prioritize
• Possess the ability to comprehend and execute documented escalation procedures

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control.

Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures.

Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center.

LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS , and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.