Public Safety Associate- part-time, 20 hours / wk - Third shift

Public Safety Associate (PSA)

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following : provide badge access credentialing services; actively greet and engage with guests, and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed; direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property.

Essential Functions-

Primarily works at Welcome Center stations. Badges and screens visitors per our visitation policy. Determines the guest's destination and transportation needs, and directs them with precise way finding. Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus.

Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient's rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children's Wisconsin.

Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property. Secures property / evidence as needed / directed. Liaisons with local law enforcement.

Maintains area in a safe condition during emergency conditions. Maintains area in a neat and orderly condition and contacts appropriate departments as needed.

Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Responsible for understanding and adhering to the Children's Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Requirements-

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• 1+ years' experience in customer service
• BLS-Basic Life Support Healthcare Provider - American Heart Association / American Red Cross / National Safety Council within 90 days of being hired

Preferred

Knowledge skills and abilities

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and / or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.