Senior Consultant

Job Description : The Opportunity

The Opportunity

If you are passionate about cultivating company culture and delivering world-class customer experiences, this is your opportunity to work with the world’s most admired companies to leverage the power of social recognition to shape their culture.

The Senior Consultant is invaluable to Workhuman's Customer Excellence team, serving in a customer-facing role. Here are a few things our Senior Consultants do :

Drive thought leadership

Share subject matter expertise and proven practices

Drive strong program adoption, and overall program success

Demonstrate the impact of the Workhuman solution

Understand customer's goals and ambitions to influence optimal program design

Consult on the right level of investment

Strategize effective change management approaches

Coordinate the production of custom communications

Support training initiatives

This is a great opportunity for you if you excel at building trusted relationships, establishing credibility, influencing customer decisions, anticipating customer needs, and are excellent at collaborating with cross-functional teams.

This is a hybrid role, requiring at least two days a week onsite in our Framingham, MA HQ office

What we can offer you :

An opportunity to deliver strategic consulting and world-class customer experiences to an assigned portfolio of Workhuman customers in a wide range of industries, allowing you to gain exposure to various business environments, challenges, and solutions.

An engaging environment to leverage your expertise and knowledge, be asked to have a voice, share insights and experiences, and build a collective Workhuman Consulting Practice Center of Excellence.

Collaborate across teams to strategize on customer’s goals and define approaches, strategies, and tactics to move them to a best in class’ benchmark customer.

This role offers continuous opportunities for learning and professional growth as you tackle new customer projects, work with different teams, flex your innovative thinking, and stay updated on industry trends and best practices.

You will play a critical role in helping customers improve their culture, optimize the employee experience, achieve their strategic objectives, and ultimately make a direct impact on customer’s desired talent and business outcomes.

The Skills you will bring :

7-10 years of strategic consulting experience with large, complex, multi-national companies or practitioner in a human resources-related discipline for the same length of time.

A deep understanding of HR, and consulting related to one or more HR-related disciplines including total rewards, talent management, employee engagement, employee communications, and / or organizational development.

Experience influencing key stakeholders, communicating information, and using data to tell a compelling story to get to a response of Yes, let’s do it from customers.

A passion for delivering world-class customer experiences, a drive for customer excellence, and ability to thrive in a dynamic, fast-paced environment.

You will partner with a Strategic Client Director, Customer Service Manager, and Communications Manager to understand the customer’s strategic priorities, identify opportunities, plan for progress, and prioritize solutions that lead to measurable results.

Ensure that you remain up to date on company’s latest thought leadership, ideas, product offering and maintain appropriate level of industry trends and news.

Achievements :

You have experience delivering consulting expertise to senior level key stakeholders at large, complex multi-national companies across the globe and getting Yes’s.

You have been involved in a project which required innovative thinking, cross-functional collaboration, and shared success metrics to achieve a customer goal or outcome.

You thrive in a dynamic, fast-paced environment working independently on your aspect of the deliverable, meeting tight deadlines, and achieving success.

Strong verbal and written communication skills with the ability to lead meetings with senior executives, cross-functional teams, and super comfortable speaking in front of a group of people.

Highly effective problem solving and analytical skills, experience in gathering data, summarizing the key takeaways, and turning the information into a compelling story.

You are action-oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm.