Job Description
Job Description
Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.
7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Managers across the nation.
We are looking for hard-working, service-minded individuals.
The Floor Coverings International Production Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project.
This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.
Job Details & Perks :
- No experience required
- Paid training provided
- Full-time
- Company vehicle provided for work appointments
Key Responsibilities :
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Walk the customer through job at completion and collect final payment.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
- Resolve conflicts and complaints immediately.
- Keep show room and office organized and presentable.
- Be available for Home Shows.
- Be available to attend training seminars at owners discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Work weekly and monthly to hit sales installation goals.
- Make decisions and act in accordance with Floor Covering Internationals core values and mission.
Qualifications :
- Leadership skill to manage installers and handle conflict appropriately.
- Able to work independently without supervision.
- Able to maintain organization while working on multiple sites.
- Able to problem solve productively.
- Able to make reasonable decisions.
- Portrays a professional image.
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