Technical Support Specialist

6 Months with a possible extension

Job Description :

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a timely resolution.

May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Roles & Responsibilities :

This position requires the successful candidate report to a site location.

You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

You will launch cutting edge server technologies and solve diverse networking impairments.

You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.