Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.
We are currently looking for a End User Support Technician to join our team.
Responsibilities
- Image, configure, install, repair, and upgrade computer systems and perform routine maintenance.
- Troubleshoot for hardware and technical incidents.
- Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support.
- Provide support to customers seeking technical assistance in person or remote.
- Perform inventory or devices and track and maintain their assignment to customers.
- Resolve tickets in the ServiceNow Support queue, meeting department specifications.
- Provide high level of customer support through detailed documentation in ticketing system.
- Assist customers with installation of new software packages, based on licensing requirements.
- Perform new hire desk setups, office / department move equipment connection.
- Partner with IT Service Owners for the resolution of complex issues.
- Provide accurate information on IT products and / or services and their availability.
- Follow-up with customers and provide updates on request statuses.
- Document resolution steps for reoccurring issues in knowledge base.
- Provide updates for out-of-date knowledge base documents.
- Participate in Problem and Change management processes as necessary.
- Provide tier-1 AV hardware troubleshooting, and on-site connection / presentation support as requested.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Qualifications
- High School Diploma / GED required.
- Knowledge of computer hardware and operating systems.
- Analytical and well organized.
- Good communication skills, written, verbal, and listening.
- Able to work well independently as well as in a group.
- Must be a self-starter.
Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD / LTD, life insurance coverage, 401k, paid vacation and holidays.
Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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