JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.
Your Role
The Sea Logistics Customer Care Specialist supports Customers, external & internal, byproviding helpful information, solutions, answering questions and responding timely andeffectively, to the Customer’s requests & concerns.
They are the Customer advocatetowards the US Operational Care Center and overseas Customer Care Locations to helpensure that Customers are satisfied with the Products & Services provided and theirCustomer Promise is fulfilled.
Your Responsibilities
- You will provide proactive advice and consultancy, ensuring customer satisfaction
- Support Customer Development & Maintenance
- You will work closely with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
- Avoid additional costs & expenses due to internal service failure
- Qualification of Customer inquiries; providing Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
- Customer Data Management : Maintenance and integration of customer data in the KN Systems
- Customer Relationship Management : Knowledge Exchange with Sales
Your Skills and Experiences
- 2+ years' customer service experience
- 2+ years' Sea logistics experience
- You have strong verbal and written communication skills
- You are agile with the ability to adapt easily to change
- You have the ability to travel Detroit, MI during your second week of employment for in-person Sea Logistics training
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.
We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI- recruiter’s job code
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