Clinical Documentation Integrity Program Manager - Chicago

Job Description

Job Description

🏥 Job Opening : Clinical Documentation Integrity Program Manager

📍 Location : Loop, Chicago, IL (Onsite)

🏢 Company : Neolytix

🕒 Employment Type : Full-Time

💼 Department : Healthcare Operations / Clinical Quality

About Neolytix

Neolytix is a tech-enabled healthcare services company focused on delivering impactful solutions across medical billing, credentialing, contact center support, virtual assistant staffing, and AI-driven automation. We support healthcare provider organizations across the U.S. with a focus on improving operational efficiency, compliance, and patient experience.

We are expanding our Clinical Documentation Integrity (CDI) services and are looking for a highly experienced, entrepreneurial CDI Leader who can build and scale this function — with a focus on developing and managing an offshore delivery team.

Role Overview

This is a player-coach role for a Subject Matter Expert (SME) in Clinical Documentation Integrity who can :

Create and implement CDI standards and best practices

Collaborate with clients to understand documentation challenges and quality improvement needs

Design scalable service delivery processes to be executed by an offshore team

Hire, train, and lead offshore CDI specialists

Establish metrics and governance for continuous improvement and regulatory compliance

You will be the foundational leader of this service line and instrumental in its strategic growth.

Key Responsibilities

CDI Program Design & Governance

Develop CDI protocols, policies, and documentation improvement strategies for provider organizations

Lead implementation of CDI services for new clients, including documentation audits, gap analysis, and recommendations

Ensure adherence to industry standards (AHIMA, ACDIS) and payer documentation requirements

Operational Leadership

Build scalable workflows and SOPs for offshore CDI operations

Select, train, and mentor offshore CDI team members to ensure service quality

Define KPIs and build performance dashboards to monitor team effectiveness and documentation impact

Client Engagement & SME Support

Act as the SME on all client interactions regarding documentation improvement strategies

Collaborate with physicians, HIM staff, coders, and revenue cycle teams to align documentation with coding and compliance

Provide education and feedback sessions to clients and internal teams

Compliance & Quality

Establish quality audit programs to ensure CDI work meets client expectations and regulatory standards

Stay abreast of CMS, HCC, risk adjustment, and inpatient / outpatient CDI changes and best practices

Contribute to technology adoption for CDI (e.g., NLP tools, clinical data insights)

Qualifications Required

7+ years of progressive experience in Clinical Documentation Improvement, with experience across both inpatient and outpatient settings

Deep understanding of CDI workflows, risk-adjusted payment models (e.g., HCC), and coding / documentation best practices

Experience working with or leading remote / offshore teams

CCDS, CDIP, RHIA, RHIT, or relevant certifications strongly preferred

Experience collaborating directly with providers and RCM teams

Excellent communication and training skills

Preferred

Experience in setting up CDI programs from the ground up

Familiarity with AI-enabled CDI tools, clinical NLP solutions, or EHR-integrated documentation improvement software

Prior experience in a healthcare BPO or MSO environment

Why Join Neolytix?

Help build a CDI center of excellence from the ground up

Work in a highly entrepreneurial environment that values innovation and ownership

Contribute to the transformation of clinical documentation for healthcare providers nationwide

Be part of a growing, tech-enabled healthcare services company with global operations

Compensation & Benefits

Competitive base salary + performance bonuses

Remote work flexibility with occasional travel

Health, dental, and retirement benefits

Opportunity to grow into a senior leadership position as the CDI service line scales

What We Offer

Competitive compensation package

Hybrid work flexibility (mix of remote and in-office)

Collaborative, mission-driven team culture

Opportunities for career development and CDI certification support

Comprehensive benefits including health, dental, vision, and PTO

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