General Manager GM

Job Description

Job Description

The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.

In addition, you will oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

The General Manager reports to Sofrito Latin Cafe owners.

Primary responsibilities include :

General

Supervise and manage all areas of the restaurant and make final decisions on matters of importance to guest service.

Financial

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel / payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food safety and planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal / state / local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with owners for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Organize promotions.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must be ServSafe certified.
• Will uphold all ServSafe guidelines.

Guest service

Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operational responsibilities

• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.

Personnel

• Provide direction to employees regarding operational and procedural issues.
• Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
• Conduct orientation, explain Sofrito Latin Cafe Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Community Involvement

Provide strong presence in local community and high level of community involvement by restaurant and personnel.

Qualifications

• Minimum 3 years experience as a General manager
• College degree is preferred. Bachelor of Science degree in hotel / restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Knowledge of computers (MS Word, Excel, Power Point, etc.) and technology.
• Proficient in the following dimensions of restaurant functions : food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Strong written and verbal communication skills.
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must agree to background and credit check.

Personal Requirements

• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Ability to determine applicability of experience and qualifications of job applicants.

Accountabilities

• Keep Sofrito Latin Cafe owners promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with Sofrito Latin Cafe policies and procedures.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency / effectiveness.
• At all times provide a favorable image of Sofrito Latin Cafe to promote its We Believe philosophy.
• Perform other duties and responsibilities as required or requested.

Supervision of others

20+ employees each shift.

Working conditions

• Hours may vary if manager must fill in for his / her employees or if emergencies arise (typical work week 55 hours).
• Ability to perform all functions at the restaurant.
• Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits : 2 weeks paid vacation and 5 days of paid sick leave after 1 year of continuous work.

Company Description

Our Story

Founded in 2015, we've always strived to be more than a restaurant. With homemade meals and handcrafted drinks, we bring you the taste of home.

Whether you're a local resident or visiting from out of town, we welcome you to eat, drink, and relax like you're at home you're a part of our Sofrito Family.

Our Team

Dedicated to sharing our passion for Latin cuisine and culture, our team loves welcoming you through our doors. We're happy to help with exploring our menu, providing meal and drink recommendations, and having friendly conversations.

Our Community

At Sofrito, we believe that you're a part of the family. When you're here, you can relax with a book while enjoying a cup of freshly brewed coffee.

Bring your family and friends in to enjoy delicious meals for breakfast, lunch, or dinner. Because it's here where the food and company is so good, you're reminded of home.

Company Description

Our Story r nFounded in 2015, we've always strived to be more than a restaurant. With homemade meals and handcrafted drinks, we bring you the taste of home.

Whether you're a local resident or visiting from out of town, we welcome you to eat, drink, and relax like you're at home you're a part of our Sofrito Family.

r n r nOur Team r nDedicated to sharing our passion for Latin cuisine and culture, our team loves welcoming you through our doors.

We're happy to help with exploring our menu, providing meal and drink recommendations, and having friendly conversations.

r n r nOur Community r nAt Sofrito, we believe that you're a part of the family. When you're here, you can relax with a book while enjoying a cup of freshly brewed coffee.

Bring your family and friends in to enjoy delicious meals for breakfast, lunch, or dinner. Because it's here where the food and company is so good, you're reminded of home.