Early Childhood Services Specialist

Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES.

WHY WORK FOR OAKLAND FAMILY SERVICES?

We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as

people first

We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work / life balance.

We also know that your success is our success. That’s why OFS not only honors the talent and experience you bring; we actively seek to develop it.

Oakland Family Services has proudly been named a Top Workplace for ten (10) consecutive years, voted on by our own staff.

We offer a warm, engaging, equitable, supportive, and inclusive work environment.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years.

We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION : Providing individuals and families the opportunity to build brighter futures.

OUR VISION : Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

PLUS...

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• Dress for Your Day approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• Casual for a Cause program for clients and staff in need.
• And more!
• Some benefits applicable to regular, full-time employees only.

WE KNOW CULTURE MATTERS

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace cultureThat’s why we proudly have ten (10) defined cultural value statements that dictate how we operate.

Cultural values are embedded into all we do and how we do it!

MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off / bake off contests, and more.

ABOUT THE OPPORTUNITY / WORK

• The Early Childhood Services Specialist is responsible for acquiring and maintaining current knowledge of Early Childhood home visiting programs, including admission and eligibility criteria;
• for interviewing customers and potential customers to facilitate their choice of appropriate services based on expressed need;

providing support services to the Early Childhood Services department. The Early Childhood Services Specialist reports to the Early Childhood Services Manager.

• Maintain working knowledge of programs and services available in the department and in the agency as a whole. Accept and track all incoming calls from customers requesting information, and inquiries for Early On and Parents as Teachers, as well as other acquired home visiting programs.
• Receive Early On referrals from Oakland Schools and departmental referrals by telephone, fax or email. Schedule program screenings, assessments and evaluations.

Complete necessary paperwork related to scheduling of appointments (including mailing / emailing informational letters, faxing indicated documents and tracking indicated forms).

• Receive Parents as Teachers referrals and departmental referrals by telephone, fax or email. Schedule program intakes. Complete necessary paperwork related to scheduling of appointments (including mailing / emailing informational letters, faxing indicated documents and tracking indicated forms).
• Assign and enter necessary case specific information on tracking forms and appropriate charts.
• Assist in management and maintenance of appropriate record-keeping systems as defined by contractor and / or funder.
• Conduct clerical audits on files for necessary timelines.
• Interface with referral sources to facilitate referrals, promote program services and streamline referral processes.
• Facilitate the admission / enrollment process and obtain demographic, enrollment information received from customers as indicated.
• Adhere to all program specific protocols including, Early On and Parents as Teachers protocols for referral and case assignment.
• Identify current trends and family needs.
• Assume responsibility in partnership with the team in identifying and eliminating barriers to services.
• Order supplies for the program in conjunction with program manager, manage mail distribution and manage incoming / outgoing faxes for the department.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Does this Describe YOU?

Associate degree in human services, business or a related field with knowledge of early childhood development required.

Bachelor’s degree preferred.

• Well-developed verbal and written communication skills.
• Ability to establish and maintain good relationships with persons internal and external to the agency.
• Ability to accept supervisory direction and to work independently on assigned tasks.
• Skill in office procedures, data entry and human services.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered.

There may be some standards above that may be waived when compensating specifications or circumstances exist.