Tier 1 Helpdesk Engineer

Simpatico Systems, LLC
The Colony, TX, US
$21-$26 an hour
Full-time

Job Description

Job Description

Salary : $21-$26 Hourly DOE

Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs.

We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.

Most of all : We have a ton of fun solving our clients' technology problems!

As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE).

With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success.

As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

Our Opportunity : The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls / emails / chats, and identifying trends to eliminate downtime.

Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

What you’ll do : In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future.

You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes :

  • Alert Console Monitoring and Escalation
  • ConnectWise Ticket Execution
  • Incident and Problem Ticket Lifecycle Management
  • Procedural Documentation Creation and Currency
  • Participate in building a world class Operations Model

What you have : Required :

  • Previous experience in similar IT field
  • Clear and concise communication written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Office
  • Ability to type 50+ WPM
  • Passion for improvement

Nice To Have :

  • ITIL Experience
  • ConnectWise Manage and Automate Experience
  • Previous helpdesk experience
  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)

What you’ll get :

  • Comprehensive Compensation and Benefits package
  • Work / Life Balance : Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program
  • Inclusion : Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life
  • 1 day ago
Related jobs
Promoted
Simpatico Systems, LLC
The Colony, Texas

What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, s...

Promoted
VirtualVocations
Garland, Texas

A company is looking for an IT Help Desk Support Engineer. ...

Promoted
Medix Infusion
Addison, Texas

Medix Infusion is seeking a dedicated and detail-oriented IT Admin Specialist to join our dynamic IT team. Thrive in a positive work culture with growth opportunities. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender id...

Promoted
Liberty Software
Grapevine, Texas

Implement and manage remote monitoring tools and backup solutions to maintain the integrity and security of client data. At Liberty Software, we partner with independent pharmacies nationwide to support their mission of serving their customers and communities. Handle complex technical issues escalat...

Promoted
SolutionOne Consulting, Inc.
Allen, Texas

The ideal candidate is proactive, detail-oriented, and committed to implementing best practices in cybersecurity and IT management, contributing to the overall success of our IT operations. We are a growing managed IT services provider (MSP / MSSP) looking for a Support Technician with the drive and...

Promoted
T and T Consulting Services Inc
Bexar, TX, US

Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control...

Promoted
Murtech
McKinney, Texas

Supports and maintains user account information including rights, security, and systems groups. Candidates should have 2 years of experience supporting PC Hardware and software. ...

Promoted
Cinter Career
Carrollton, Texas

The incumbent will troubleshoot and resolve various issues, process tickets and monitoring alerts in a timely manner, provide updates to customers and internal departments, resolve critical system issues on a 24/7 basis, perform system maintenance activities, monitor service and facility performance...

Promoted
Rosendin
Coppell, Texas

The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to job sites in several locations. Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation,...

Promoted
Forhyre
Plano, Texas

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. We are looking for a Desktop Support Engineer to provide technical assistance to our clients. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. Customize deskto...