Purpose
The REGIONAL DIRECTOR OF OPERATIONS (RDO) provides leadership, support and direction to Executive Directors in each community within assigned region to insure delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards.
Reports to the Director of Operations.
Education and Experience
- Bachelor’s degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required
- Demonstrated success in senior housing or healthcare operations, with minimum three (3) years operational leadership experience in a multi-site, multi-state provider
- Must have valid driver’s license
- Must have high level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with others
Primary Job Responsibilities
Below is a description of basic job duties though other related duties may become necessary as directed by supervisor
The areas below are expectations for each community, region-wide Leadership
- Demonstrates positive leadership and provides timely and consistent support to Executive Directors and community associates
- Exemplifies and models the company Mission and Values of people come first, and consistently utilizes a servant leader approach to training, support and development of others
- Responsible for growth, productivity and development of communities within assigned region
Financial and Operations
- Accountable for financial performance of assigned region operating margin, census goals, budgeted revenue, expense goals)
- Understands licensure and regulatory requirements and assists communities in achieving and maintaining licensure and accreditation
- Partners with Executive Directors to develop and implement operating budget
- Assists in development, implementation and support of standardized operating policies and procedures
- Serves as a resource for resident, family and associate concerns
Sales and Marketing
- Ensures Century Park sales model is implemented successfully
- Provides direction, vision and strategy to assist in achieving competitive advantage in senior living services in the area
- Actively participates in sales and marketing events
- Ensures each community maintains a positive image in the greater community and develops positive relationships with business leaders and referral sources
Talent Development
- Trains, evaluates, supervises, supports, counsels and develops Executive Directors
- Responsible for career development and succession planning for Executive Directors
- Promotes and monitors company’s standards for Talent hiring process, orientation, on-the-job training, evaluations, corrective action processes, etc.)
- Promotes staff retention efforts in the region
An Equal Opportunity Employer
Regional Director of Operations (RDO)
The REGIONAL DIRECTOR OF OPERATIONS (RDO) provides leadership, support and direction to Executive Directors in each community within assigned region to insure delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards. Reports to the ...
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