Scheduling Coordinator for Generations Home Care, LLC
Generations Home Care, LLC is a growing owner operated business that provides non-medical, in-home care services for adults and seniors.
We focus on the customer service we provide to our clients, caregivers and referral sources. We are here to provide care, compassion and support.
Owners know their care team members and clients.
The Scheduling Coordinator will be responsible for staffing cases and providing administrative support to the owners and management team.
Working side-by-side with our Recruitment and Retention Director and Community Care Liaison. We work in a team environment and support each other every step of the way.
Our agency is forward looking and celebrates our business wins! Generations Home Care, LLC is dedicated to appreciating the hard work and efforts of our entire team.
As the Scheduling Coordinator, you will be responsible for :
- Professionally and efficiently assist with all client and caregiver inquiries
- Set the staffing schedule for caregivers
- Build rapport and relationships with our staff, clients and referral sources
- First Impression Director for calls coming into the office
- Answer & triage calls from caregivers, clients and prospects
- Responsible for caregiver compliance with our ClearCare scheduling system
- Program lead for our Veteran Services bonus program included
- Assist with other related administrative duties / projects, as assigned
- Ensure consistent accuracy of database and file information for both caregivers and clients
- Collaborate with leadership team to accommodate client staffing needs
- Send updates to Owners, Recruitment and Retention Director and Community Care Liaison
- Sharing the rotation of on-call 24 / 7 duties - scheduled after business hours and weekends (Weekend Bonus Pay)
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