Senior Operations Manager, Strategic Accounts

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most : providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As one of the first members of our Strategic Account Operations team at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

Standardize and improve internal and client operations to improve quality, reporting and efficiencies

Drive client growth through operational optimization and new growth initiatives

Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months

Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.

Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

Breakdown complex, challenging business problems

Own execution and outcomes

Drive operational metrics (process throughput, defect rate, etc.)

Understand the business in-and-out to be proactive about solving emerging problems

What You Have

5+ years experience in consulting, investment banking, and / or operations at a fast-paced growth tech company

Experience with data analysis and developing data-driven solutions to new challenges.

Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process).

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.

Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.

Strong Leadership : You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team

Business Oriented : Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices

Truth Seeker : You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

Data Oriented : Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease

Comfort in Chaos : You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Proficient in Retool, Gsuite is a plus

Experience in the healthcare tech (RCM, EHR, etc) space is a bonus

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com .Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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