Account Assistant 4, Patient Financial Services

Position Focus :

Under the direction of the Manager of Patient Services, this position will support the Patient Services Call Center and answer high volume incoming calls to the Patient Services Department, research / resolve patient accounts using EPIC, receiving, and crediting telephone payments and responding timely and accurately to inquiries from patients, providers, insurers, and other members of the public, as well as performing other administrative functions, as necessary.

Essential Duties

1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.

2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency.

Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures.

Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports.

Completes and processes forms. Performs clerical functions incidental to account activity.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education;

or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

Required Skill / Ability 1 :

Demonstrated ability using computerized database systems and Microsoft Office Suite (especially Word and Excel). Ability to learn and adapt to new software applications.

Required Skill / Ability 2 :

Working knowledge of the medical insurance processing / verification process.

Required Skill / Ability 3 :

Proficiency in providing superior customer service, including the ability to manage heavy telephone communication with patients, providers, insurance carriers, etc.

in a professional, courteous and tactful manner. Ability to manage challenging / complicated situations professionally.

Required Skill / Ability 4 :

Strong written and verbal communication skills. Collaborative, flexible and ability to work with changing priorities and workflows.

Ability to multi-task, problem-solve and prioritize. Good attention to detail.

Required Skill / Ability 5 :

Demonstrated record of excellent attendance, punctuality, and time management. Professional demeanor and attire. Some familiarity with medical coding.

Preferred Education, Experience and Skills :

Ability to speak Spanish preferred. Knowledge of EPIC system. Working knowledge of medical insurance. Previous experience working in a high-volume call center preferred.

Knowledge of CPT4, ICD9-CM / ICD10-CM and HCPC coding systems preferred.

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement :

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.

Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.